Cisco CX Success Tracks Level 2 - Extended Service - Service 93180yc-fx Bundle

Unlock unparalleled reliability for your Cisco CX investment with the Cisco CX Success Tracks Level 2 Extended Service Bundle. Designed for organizations that demand consistent performance, rapid issue resolution, and expert guidance, this service package combines proactive consulting, dependable hardware support, and streamlined escalation pathways. Whether you manage a growing data center, a distributed campus network, or a critical application environment, this extended service keeps your CX ecosystem operating at peak efficiency with minimal downtime.

• Comprehensive CX coverage with proactive expertise: Access Cisco-certified engineers and consultants who specialize in CX success tracks, helping you anticipate problems, optimize configurations, and align CX investments with your business goals.
• 8x5 support with Next Business Day (NBD) response: Benefit from business-hour access and rapid response to incidents, ensuring your operations resume quickly and minimizing impact on users and customers.
• Depot-based service with Exchange options: The Service Depot model enables fast turnaround for hardware faults, with exchange options to replace defective equipment and restore system availability without extended outages.
• Peace of mind through structured escalation: A clearly defined service ladder, guaranteed response times, and a direct path to Cisco escalation teams reduce resolution times and provide confidence during critical events.
• Designed for Level 2 expansion and ROI optimization: This bundle extends Level 2 coverage to support mid-to-large CX deployments, helping you maximize uptime, improve user experience, and safeguard your CX investments over the long term.

Technical Details of Cisco CX Success Tracks Level 2 - Extended Service - Service 93180yc-fx Bundle

• Service type: Extended Service for Cisco CX Success Tracks Level 2
• Service level: 8x5 with Next Business Day (NBD) response
• Service delivery location: Depot (Service Depot) with optional Exchange
• Replacement mechanism: Exchange for failed hardware components to restore service rapidly
• Bundle reference: 93180yc-fx
• Intended customers: Enterprise and mid-market Cisco CX environments seeking enhanced support and proactive guidance
• Includes: Access to Cisco CX-certified consultants, diagnostic support, proactive health checks, and escalation coordination with Cisco engineering
• Coverage tier: Level 2 Extended Service within the Cisco CX Success Tracks framework

How to install Cisco CX Success Tracks Level 2 - Extended Service

Activation of this service is performed through your Cisco account and partner channels. To get started, follow these steps to enable and optimize the Extended Service for your CX environment:

• Verify eligibility: Confirm that your Cisco CX assets are aligned with the Level 2 Extended Service offering and that you have the bundle reference 93180yc-fx ready for activation.
• Access the CX service portal: Log in to your Cisco CX or partner portal to register the Extended Service and link it to your existing CX devices and licenses.
• Attach assets to the service: Associate your CX switches, routers, and related components with the Level 2 plan so that coverage, response times, and escalation paths apply to the correct hardware and software instances.
• Establish contact and escalation routes: Define primary points of contact and escalation contacts for critical incidents, ensuring rapid coordination with Cisco engineers and the support team.
• Schedule onboarding with a CX consultant: Arrange a kickoff session with a CX-certified consultant to review your topology, baseline performance, and any known issues. This step sets the stage for proactive health checks and optimization recommendations.
• Set up monitoring and alerts: Enable health monitoring, performance dashboards, and alert thresholds so that potential issues are flagged before they impact users.
• Review and renew: Establish renewal dates and service level expectations, ensuring continual alignment with your evolving CX environment and business requirements.

Frequently asked questions

• What exactly is Cisco CX Success Tracks Level 2 - Extended Service? It is an enhanced support package designed for Cisco CX environments that combines consulting services, 8x5 support with Next Business Day response, and depot-based hardware exchange. The Level 2 Extended Service is intended to deliver proactive guidance, faster issue resolution, and optimized CX performance for mid-to-large deployments.
• What does 8x5x Next Business Day mean? 8x5 means business hours support Monday through Friday, with Next Business Day response for eligible incidents. If a fault is reported during business hours, a technician will respond by the next business day, and hardware exchanges or depot service are arranged to minimize downtime.
• What is included in the Exchange and Depot options? Depot service means repairs or replacements are performed at a service center, with rapid turnaround. Exchange options provide a ready-to-install replacement part or unit to quickly restore service, reducing downtime for critical CX components.
• Which Cisco assets qualify for this bundle? Eligible CX assets within the CX Success Tracks Level 2 scope, as configured in your Cisco account, qualify for this extended service. Confirm with your Cisco account manager or partner to ensure the bundle applies to your devices.
• How does this service impact ROI and uptime? The combination of proactive consulting, rapid response, and hardware exchanges reduces mean time to repair (MTTR), minimizes unplanned downtime, and helps teams stay focused on strategic initiatives rather than firefighting. Over time, the improved reliability translates to higher user satisfaction and lower operational risk.
• Can I customize the bundle to my organization’s needs? Yes. The Level 2 Extended Service is designed to integrate with your CX deployment strategy, and your Cisco partner can tailor the service settings, escalation paths, and consulting focus areas to your industry and workloads.
• How do I activate or renew this service? Activation is performed via the Cisco CX portal or with your Cisco partner. Renewal terms will be defined in your service contract, with optional upgrades or downgrades aligned to evolving CX requirements.

In practice, Cisco CX Success Tracks Level 2 - Extended Service is a strategic extension of your CX support ecosystem. It pairs hands-on, expert guidance with fast-track fault handling, giving operations teams a clear, reliable path through incidents while preserving the integrity and performance of your CX infrastructure. The service is especially beneficial for organizations juggling mission-critical CX workloads, complex network architectures, and ongoing CX optimization programs.