Cisco CX Success Tracks Level 2 Extended Service — On-Site 24x7 Support

Navigate enterprise networking with confidence using Cisco CX Success Tracks Level 2 Extended Service. This premium service offering is designed to keep your Cisco environment operating at peak efficiency through proactive planning, rapid issue resolution, and expert guidance. With 24x7 monitoring and a guaranteed 4-hour on-site response, this plan minimizes downtime, stabilizes performance, and delivers a predictable total cost of ownership. The Level 2 extension adds a deeper level of technical engagement, ensuring your most critical networking gear receives timely access to senior engineers, continuous optimization recommendations, and a clear escalation path for mission-critical environments. This service is particularly valuable for organizations that rely on continuous network availability, high-velocity data flows, and stringent service level commitments.

• Predictable costs with enterprise-grade reassurance. Cisco CX Success Tracks Level 2 Extended Service helps you budget with confidence by providing a defined support framework that prioritizes uptime, reduces unexpected repair expenses, and aligns with your operational and financial goals. With this extension, you gain access to structured maintenance windows, clear service-level agreements, and a transparent path to issue resolution—so you can plan without fear of hidden costs or sudden outages.
• 24/7 coverage with 4-hour on-site response. The service operates around the clock to safeguard your critical Cisco devices. When a problem arises, a skilled engineering team steps in with rapid on-site assistance within four hours, accelerating recovery times and preserving network performance. This reliable response window is essential for data centers, enterprise campuses, and remote facilities where every minute of downtime matters.
• Hardware exchange and rapid remediation. Exchange-based hardware support means defective components are swapped quickly to minimize disruption. The on-site exchange capability reduces the time to restore essential services, limits operational impact, and ensures your environment stays aligned with your performance and security requirements. This is especially valuable for core switches, routers, and high-availability configurations where spare parts availability matters.
• Consulting service for dependable efficiency. Beyond reactive support, this Extended Service includes consulting that helps optimize network design, capacity planning, and operational processes. Expect proactive health checks, guidance on best-practice configurations, and recommendations to improve throughput, latency, and reliability. The consulting function translates technical insights into actionable steps your IT team can implement with confidence.
• Peace of mind with on-site expertise and disciplined escalation. The Level 2 extension ensures senior engineering resources are available to your organization, with well-defined escalation paths and documentation. This translates to consistent account management, clearer communication, and a trusted partner who understands your unique topology, security posture, and business priorities.

Technical Details of Cisco CX Success Tracks Level 2 Extended Service

• Service Level: Cisco CX Success Tracks Level 2, Extended Service offering for enhanced support on Cisco infrastructure.
• Coverage Window: 24x7 support with 4-hour on-site response to eligible incidents.
• Delivery Model: On-site support with hardware exchange options as part of the service package.
• Included Expertise: Access to senior Cisco engineers and technical consultants for maintenance, optimization, and strategic guidance.
• Objectives: Minimize downtime, improve system reliability, optimize total cost of ownership, and accelerate incident resolution through structured processes.

how to install Cisco CX Success Tracks Level 2 Extended Service

Activating Cisco CX Success Tracks Level 2 Extended Service does not require installing new hardware or software on your network. This is a service contract that augments your existing Cisco environment with proactive monitoring, on-site engineering, and consulting. To enable the service, follow these practical steps:

• Confirm eligibility: Verify that your Cisco devices and licenses are compatible with Cisco CX Success Tracks Level 2 Extended Service and that you have an active support agreement for the relevant product family.
• Purchase and schedule: Initiate the service through your Cisco account representative or authorized partner. Discuss desired start dates, maintenance windows, and site locations to align with business operations.
• Provide site details: Share network topology, IP ranges, device serial numbers, and a list of priority devices. This information helps the engineering team plan a proactive engagement and set up remote monitoring feeds if applicable.
• Define SLAs and escalation: Confirm response times, escalation contacts, and communication channels. Document key performance indicators (KPIs) and expected outcomes for the engagement period.
• Onboarding and kickoff: Participate in an onboarding call with the Cisco team to review current configurations, critical services, and backup plans. Establish a maintenance calendar and ensure remote access credentials are securely updated for authorized engineers.
• Ongoing governance: Establish governance processes for quarterly health checks, change-management reviews, and periodic optimization sessions to maximize the value of the Extended Service.

Frequently asked questions

• What is Cisco CX Success Tracks Level 2 Extended Service? It is a premium support plan that offers 24x7 on-site coverage with a 4-hour response, hardware exchange capabilities, and a dedicated consulting component to optimize performance and minimize downtime for Cisco infrastructure.
• Which environments benefit most from this service? Enterprise data centers, mission-critical campus networks, and high-availability architectures that rely on Cisco equipment will gain the most from rapid on-site response, proactive health checks, and expert guidance.
• Does this service include hardware replacements? Yes. The plan includes hardware exchange options to rapidly remediate faulty components and restore service with minimal disruption.
• Can I tailor the service to specific devices or sites? Absolutely. The consulting component helps tailor the engagement to your topology, ensuring priority devices receive focused attention and alignment with business priorities.
• How does the pricing model work? The Extended Service typically follows a predictable annual or multi-year agreement with clearly defined SLAs and coverage. This helps you forecast budgets and reduce the risk of unexpected maintenance costs.