Cisco Independent Software Vendor Application Services — 5 Year, 1 CPU (Annual)

Maximize the value of your Cisco-based ISV applications with a dedicated, long-term support plan designed for software vendors who rely on Cisco technology as a foundation for their products. This five-year Independent Software Vendor (ISV) Application Services agreement delivers continuous, enterprise-grade assistance, ensuring your deployments stay reliable, secure, and fully aligned with Cisco’s evolving platform ecosystem. Ideal for software developers, integrators, and service providers, this service contract provides predictable coverage, rapid escalation, and access to Cisco-certified specialists to safeguard your investment and accelerate time to market.

With 24x7 technical support, electronic protection, and a focus on proactive reliability, this service strengthens your operational posture across the full software lifecycle. The plan emphasizes not only reactive problem resolution but also preventative guidance—helping you anticipate compatibility challenges, performance bottlenecks, and security updates before they impact your customers. The inclusion of phone support makes it easier to reach a Cisco expert when incidents demand immediate attention, minimizing downtime and preserving customer confidence. By choosing a 5-year term, you gain a stable, scalable support framework that aligns with long-term software roadmaps and lifecycle plans, reducing the total cost of ownership while maintaining high levels of service quality.

As a Cisco ISV-focused offering, this service is designed to complement your product strategy, ensuring your applications remain compatible with Cisco platforms, receive timely updates, and benefit from Cisco’s trusted security and compliance standards. The program is structured to deliver value through reliable performance, predictable budgeting, and access to a broad network of Cisco professionals who understand the unique needs of software vendors. Whether your solution is deployed on-premises, in the cloud, or in hybrid environments, the 5-year ISV Application Services contract is crafted to support continuity, reduce risk, and enhance your competitive positioning in a crowded market.

• 24x7 Technical Support: Round-the-clock access to Cisco-certified engineers ready to diagnose, troubleshoot, and resolve critical issues, helping you minimize downtime and maintain service levels for your customers.
• Electronic Protection: Extended digital safeguards that ensure you receive timely updates, patches, and compatibility enhancements, preserving the integrity of your ISV applications as Cisco platforms evolve.
• Proactive Reliability: Proactive monitoring, trend analysis, and proactive escalation paths designed to identify potential problems before they affect users, delivering higher uptime and smoother operations.
• Enhanced Client Service: A specialized service subtype that emphasizes rapid response, clear communication, and tailored guidance to meet the needs of ISVs and their clients with a customer-centric approach.
• Phone Support Included: Direct telephone access to experienced Cisco personnel for rapid issue resolution and real-time guidance during critical events, reducing escalation time and increasing confidence in your deployment.

Technical Details of Cisco Independent Software Vendor Application Services - 5 Year - Service For 1 CPU; Annual

This section summarizes the service scope and delivery model for the ISV Application Services plan. Because this is a service contract rather than a physical product, the specifications focus on coverage, SLAs, and the operating parameters that matter to software vendors building on Cisco technology. The core attributes include a five-year term, coverage for a single CPU, 24x7 technical support, electronic protection, and phone-based assistance. The service is designed to integrate with Cisco’s ISV program requirements, ensuring that your software remains compatible with Cisco hardware and software ecosystems throughout the contract period.

• Term: 5 Years. The service remains active for the full contract duration, with renewal options at the end of the term.
• Supported Platform: 1 CPU. Coverage is aligned with the CPU count specified at purchase to ensure appropriate resource allocation and response capability.
• Support Coverage: 24x7 Technical Support for critical incidents, with defined response and resolution targets based on severity levels.
• Electronic Protection: Access to software updates, patches, and compatibility advisories related to Cisco platforms and ISV integrations.
• Client Services Sub-Type: Enhanced ISV-focused service accommodating the needs of software vendors and their customers, including prioritized escalation paths.
• Communication Channels: Phone support included to enable direct contact with Cisco engineers for urgent issues.
• Delivery Model: Electronic/service-based engagement rather than a physical product; activation through the Cisco partner or account representative.

What’s Included and Why It Matters

Beyond the core coverage, the ISV Application Services plan offers a framework that supports your business continuity, compliance, and product lifecycle management. You gain access to documented service levels, escalation procedures, and a predictable process for issue resolution. This consistency helps you plan maintenance windows, allocate internal resources more efficiently, and communicate with customers about expected support performance. The combination of 24x7 technical support, electronic protections, and direct phone access ensures you can address both routine maintenance questions and high-stakes incidents with confidence. In practice, this translates into faster time-to-resolution, reduced downtime for mission-critical components, and improved overall reliability of your Cisco-based ISV solutions.

The strategic value of a five-year commitment lies in its ability to align with long-term product roadmaps and software release cycles. A steady, predictable support structure allows your development team to plan upgrades and integrations without the disruption that can accompany ad hoc support arrangements. In addition, the electronic protections embedded in the plan help you stay current with the evolving Cisco ecosystem, safeguarding your application against compatibility challenges and security vulnerabilities as new Cisco releases become available. The phone-supported component ensures a human touch when issues require expert guidance, which can be a decisive factor in keeping customers satisfied and maintaining service-level commitments.

Notes on Availability and Eligibility

Availability may vary by region and deployment scenario. Exact eligibility criteria, geographic coverage, and renewal terms should be confirmed through your Cisco account representative or an authorized reseller at the time of purchase. This description provides a comprehensive overview of the service’s scope and benefits, but it is not a substitute for the formal terms and conditions contained in the service contract.

How to Install Cisco Independent Software Vendor Application Services - 5 Year - Service For 1 CPU; Annual

Because this offering is a service contract, there is no software installation required in the traditional sense. Activation and onboarding occur through Cisco’s service delivery processes. Here are practical steps to get started and ensure a smooth activation:

1. Confirm Eligibility and Order: Work with your Cisco account executive or authorized reseller to confirm your eligibility for the ISV Application Services plan and place the service order for a single CPU over a five-year term.
2. Access the Cisco Customer Portal: Once the order is in place, you will be granted access to the Cisco customer portal where service entitlements, terms, and contact options are managed.
3. Verify CPU Allocation and Licensing: Ensure that the CPU count specified in the contract matches your deployment to receive the correct level of support coverage and escalation capacity.
4. Register ISV Application with Cisco: If required, register your ISV application within Cisco’s ISV program framework to establish compatibility checks and alignment with Cisco platforms and updates.
5. Configure Support Contacts and Escalation: Set up primary and secondary contacts, on-call schedules, and escalation routes to facilitate rapid response during incidents.
6. Onboarding and Kick-off: Schedule an onboarding session with Cisco technical support to review service levels, reporting expectations, and milestones for the first year of the contract.
7. Ongoing Maintenance and Updates: Maintain communication with Cisco, implement recommended patches, and monitor for any platform changes that could impact your ISV solution.

Because this is a service-based offering, installation focuses on access, registration, and alignment with Cisco’s service processes rather than installing software on a server or device. By following these steps, you ensure that your ISV application remains covered under the contract terms, enabling you to deliver reliable, Cisco-compatible solutions to your customers with confidence.

Frequently asked questions

• What does the 5 Year ISV Application Services plan cover? It provides 24x7 technical support, electronic protection (updates and compatibility advisories), proactive reliability coverage, enhanced client service, and included phone support for a single CPU over five years.
• Is there a limit to the number of CPUs covered? The plan is described as covering 1 CPU. If you need coverage for additional CPUs, discuss expansion options with your Cisco account team, as multi-CPU configurations may be available under a separate agreement or tier.
• Are software updates included? Yes. Electronic protection typically includes access to relevant updates and patches that improve compatibility and security for supported Cisco platforms and ISV integrations.
• What are the response times and service levels? Service levels are defined by severity, with targets established in the formal service agreement. The 24x7 support model aims to deliver rapid assistance for critical incidents and timely guidance for less urgent issues.
• How do I renew or extend the contract after five years? Renewal is handled through the same Cisco channel that initiated the original contract. Your account team will provide options, pricing, and terms for continued coverage based on your deployment needs.
• Do I need to be an official Cisco ISV to qualify? Eligibility is determined by Cisco’s ISV program requirements and regional availability. Work with your Cisco representative to confirm eligibility and required documentation.