Cisco Partner Support - Extended Service - 1 Year - Service 5525-x With Sw,

CiscoSKU: 10418404

Price:
Sale price$1,453.01

Description

This 1-year Extended Service plan for the Cisco Partner Support program is crafted to keep your Cisco ASA 5525-X security appliance running at peak performance with predictable costs and reliable, enterprise-grade assistance. Designed for organizations that rely on steady uptime, rapid issue resolution, and ongoing protection against evolving threats, this service brings Cisco’s trusted support directly to your network operations. By combining 8x5 access to expert engineers, Next Business Day hardware replacement, and depot-based repair options, you gain peace of mind and the freedom to focus on business-critical tasks rather than service logistics. The plan aligns with Cisco’s service portfolio to help you manage maintenance costs, minimize downtime, and preserve your security posture across branch offices, data centers, and distributed environments. Whether you’re managing a multi-site deployment or a single-site environment, Extended Service ensures your 5525-X remains current, compliant, and responsive to changing security requirements.

  • Comprehensive coverage and rapid response: The plan delivers 8x5 telephone and digital support, prioritized escalation to Cisco’s Technical Assistance Center, and fast resolution paths. You’ll have access to knowledgeable engineers who understand Cisco’s security appliances, enabling quicker root-cause analysis and effective remediation. This reduces mean time to repair and helps your team maintain service levels even during peak periods.
  • Next Business Day hardware replacement and depot options: When hardware issues arise, you can rely on Next Business Day replacement or depot-based repair, depending on the situation and your service agreement. This minimizes downtime and ensures that critical security controls stay online, protecting your network perimeter and sensitive data.
  • Parts, software updates, and proactive maintenance: The Extended Service covers parts necessary for repairs and provides access to software updates that keep your 5525-X current with security patches, feature enhancements, and compatibility with evolving network policies. Proactive health checks and guidance help you stay ahead of potential issues before they impact operations.
  • Predictable total cost of ownership: By consolidating support, parts, and replacement services into a single annual fee, the plan simplifies budgeting and eliminates surprise repair costs. This predictability is especially valuable for compliance-driven environments and organizations that need stable operating expenses across fiscal quarters and years.
  • Designed for versatile Cisco deployments: Whether you’re securing a branch, edge, or data-center boundary, the Extended Service complements existing Cisco investments. It provides seamless integration with Cisco’s service ecosystem, enabling smoother asset management, license alignment, and coordinated maintenance with other Cisco support programs as your environment evolves.

Technical Details of Cisco Partner Support - Extended Service - 1 Year - Service 5525-x With Sw

  • Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

How to install Cisco Partner Support - Extended Service - 1 Year - Service 5525-x With Sw

Activating this service is straightforward and designed to minimize disruption to your operations. Follow these steps to ensure your 5525-X is properly enrolled and ready to receive the full benefits of Extended Service:

  • Gather device details: collect the 5525-X serial number, model, current software version, and your existing support contract or partner information. This ensures accurate entitlement matching and a smooth activation process.
  • Verify eligibility and purchase documentation: confirm that the 1-year Extended Service for the 5525-X is issued under the correct Cisco partner agreement and that the contract is active or ready for activation.
  • Coordinate with your Cisco partner: contact your authorized Cisco partner to initiate activation. Provide the device details and contract information so they can link the 5525-X to the Extended Service in Cisco’s support ecosystem.
  • Activate and register the service: through the partner portal or Cisco support portal, register the 5525-X against the Extended Service contract. Ensure the device is associated with the service in the portal to enable 8x5 support, NBD replacement, and depot options.
  • Configure alerts and renewal timelines: set renewal reminders and configure notification preferences so you receive timely updates about coverage windows, policy changes, and service credits, if applicable. Maintain documentation of all service entitlements for easy audits and future upgrades.
  • Verify coverage and test escalation paths: confirm that you can reach Cisco engineers within the 8x5 window and verify escalation routes. If possible, perform a test incident submission to validate response times and ensure your team understands the process for hardware replacement or depot repair.

Frequently asked questions

  • Q: What exactly does Cisco Partner Support Extended Service include for the 5525-X?
    A: It provides 8x5 access to technical support, Next Business Day hardware replacement or depot repair options, parts coverage, and software update access to keep the device current with recommended security patches and feature enhancements.
  • Q: How quickly can I expect hardware replacement if the device fails?
    A: Hardware replacement is offered as Next Business Day in many cases, with the exact service level defined by your contract and regional availability.
  • Q: Are software updates included?
    A: Yes. The Extended Service includes access to software updates and maintenance releases that help maintain security posture and compatibility with evolving network policies.
  • Q: Is on-site support included under this plan?
    A: On-site engineering visits are typically not included as standard; Next Business Day replacement and depot-based repair are the primary mechanisms for hardware recovery. On-site support may be available as a separate service offering.
  • Q: Can I extend or renew the service after one year?
    A: Yes. Cisco Partner Support Extended Service is designed to be renewed, allowing you to maintain continuous coverage and protect your investment in the 5525-X with ongoing access to Cisco’s support ecosystem.
  • Q: How does this service help with total cost of ownership?
    A: By consolidating support, parts, and rapid replacement into a predictable annual fee, you reduce unexpected repair costs and downtime, enabling more accurate budgeting and faster ROI for your security infrastructure.
  • Q: Who should consider this Extended Service?
    A: Any organization deploying the Cisco 5525-X in production that requires reliable support, fast incident response, and predictable budgeting—especially mid-market and enterprise customers with distributed networks or branch-office deployments.

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