Cisco Partner Support Service - Extended Service - 1 Year - Service

The Cisco Partner Support Service - Extended Service - 1 Year is an innovative solution tailored exclusively for qualified Cisco channel partners. This service aims to enhance operational support margins and expand service offerings, allowing partners to take ownership of their support processes while leveraging Cisco's extensive services infrastructure. Through collaborative support and flexible implementation, the Cisco Partner Support Service empowers partners to provide exceptional customer service under their own brand.

• Enhanced Operational Support: The Partner Support Service equips Cisco channel partners with essential tools and resources to improve operational support margins, enabling the development of new support service practices that promote growth in a competitive market.
• Flexible Service Structure: Designed for phased implementation, this service allows partners to develop and deploy services at their own pace, ensuring smooth integration into existing support frameworks.
• Collaborative Support: Moving away from traditional Cisco Branded Services, the Partner Support Service empowers partners with complete ownership of the support process, maintaining primary responsibility for end-user support under their own service brand.
• Comprehensive Technical Assistance: This service includes reliable support for resolving technical issues, featuring dedicated phone support that ensures quick problem resolution, thereby minimizing downtime and maintaining productivity.
• Efficient Parts Replacement: With the Next Business Day parts replacement service, partners can count on timely repairs, increasing dependability and ensuring smooth operations for their customers.

Technical Details of Product

• Service Type: Partner Support Service (PSS)
• Duration: 1 Year
• Service Model: Collaborative support model
• Support Features: Phone support, electronic and physical service types, parts service
• Response Time: Next Business Day for parts replacement

How to Install

To fully leverage the capabilities of the Cisco Partner Support Service, follow these steps:

1. Purchase the Cisco Partner Support Service for your organization.
2. Coordinate with Cisco’s services infrastructure for initial setup and training.
3. Develop your own support strategies and workflows based on the tools and information provided.
4. Implement the service into your existing operations, ensuring that your team is trained and ready to deliver support under your brand.
5. Utilize the phone support and service depot for resolving technical issues as they arise.

Frequently Asked Questions

• What is the Cisco Partner Support Service? The Cisco Partner Support Service is a specialized offering for qualified Cisco channel partners, providing tools and information to improve operational support margins and develop new service practices.
• How long does the service last? The Cisco Partner Support Service is available for a duration of 1 year, ensuring ongoing support and reliability.
• What types of support are included? This service includes phone support for problem resolution, alongside electronic and physical service types to ensure efficient support delivery.
• How does the parts replacement service work? The Next Business Day parts replacement service guarantees that parts will be delivered within one business day, helping to minimize downtime for your customers.
• Is this service customizable? Yes, the Cisco Partner Support Service allows partners to tailor their support offerings based on unique business needs and customer requirements.