Description
Unlock the full value of your Cisco partnership with the Cisco Partner Support Service (PSS) Extended Service for a full year. This collaborative, partner-delivered program is specifically designed for Cisco channel partners who want to elevate their service capabilities, improve operational margins, and expand their portfolio of professional services. The Extended Service offers a proven framework built on Cisco best practices, enabling you to deliver predictable, high-quality support that customers can rely on. By adopting this program, your team gains access to curated resources, repeatable processes, and scalable templates that streamline service delivery while differentiating your business in a competitive market.
With PSS Extended Service, you’re not just buying a checklist—you’re gaining a comprehensive capability that supports your growth strategy. The program emphasizes practical, actionable guidance that your organization can implement immediately. By leveraging Cisco-approved playbooks, templates, and escalation guidelines, you can reduce time-to-value for new customers, shorten resolution times for critical incidents, and create repeatable service packages that align with customer outcomes. The outcome is a measurable uplift in client satisfaction, recurring revenue from value-based services, and stronger partner credibility in the market.
- Strategic margin enhancement: Access to structured tools, templates, and methodologies that help you optimize service delivery economics, improve billable utilization, and increase profitable service engagements. The program provides a proven framework to quantify and improve margins across your support offerings, giving you confidence when proposing extended services to clients.
- Flexible, partner-delivered model: A collaborative approach that you purchase and deliver to end customers. This balance of Cisco guidance with your local delivery capability enables tighter alignment with client needs, faster onboarding, and the ability to tailor service packages without sacrificing Cisco quality standards.
- Expanded support services repertoire: Build and scale new practices such as proactive monitoring, predictive maintenance, incident containment, knowledge transfer programs, and customized runbooks. The Extended Service helps you formalize these offerings, making it easier to upsell and cross-sell within existing customer relationships.
- Access to Cisco resources: Leverage Cisco best practices, knowledge bases, technical content, and authorized support frameworks. This access accelerates service design, improves consistency across engagements, and reduces risk by aligning delivery with Cisco’s recommended approaches.
- Scalable for growing portfolios: The program is designed to grow with your business—supporting increasing customer counts, more complex deployments, and a broader range of service options. As you scale, you can maintain quality, control costs, and sustain high customer satisfaction levels.
Technical Details of Cisco Partner Support Service - Extended Service - 1 Year - Service Pro, P60 Camera And
- Duration: 12 months of coverage under the Extended Service plan, designed to provide year-long consistency in service delivery and outcomes.
- Delivery model: Partner-delivered collaborative service. You implement and manage the service with Cisco-backed resources, ensuring your customers receive proven processes and quality standards.
- Target audience: Cisco channel partners seeking to expand their support capabilities, improve margins, and establish repeatable service offerings that align with Cisco guidance.
- Included resources: Access to PSS resources, playbooks, templates, escalation guidelines, and Cisco best-practice material to accelerate service design and delivery.
- KPIs and outcomes: Defined performance metrics to measure value, including time-to-resolution, first-contact resolution, customer satisfaction, and revenue impact from extended services.
- Integration: Designed to integrate with existing Cisco partner programs, enabling seamless alignment with current contracts, SLAs, and customer engagement models.
How to install Cisco Partner Support Service
Getting started with the Extended Service is straightforward. Follow these steps to onboard quickly and begin delivering enhanced support to your customers:
- Step 1: Log in to your Cisco partner portal and verify eligibility for the Extended 1-Year Service Pro program. Confirm that your organization and targeted customer segments align with the program criteria.
- Step 2: Initiate the purchase or activation of the Extended 1-Year PSS through your program administrator, following the official ordering and licensing guidelines to ensure proper entitlement.
- Step 3: Access onboarding materials, training modules, and documentation that outline the PSS framework, recommended templates, playbooks, and best practices. Review these resources with your delivery team.
- Step 4: Map your internal delivery processes to the Cisco PSS playbooks. Establish escalation paths, reporting templates, customer communications, and quality checks to ensure consistent, repeatable delivery.
- Step 5: Launch with select customers, monitor key performance indicators, capture feedback, and adjust service offerings to maximize value and alignment with client outcomes.
Frequently asked questions
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What is included in the Extended 1-Year Service Pro?
The program provides partner-oriented access to Cisco PSS resources, playbooks, templates, escalation guidelines, and a structured framework to design and deliver extended service offerings to customers over a 12-month period.
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Who should consider this service?
Cisco channel partners who want to expand their service capabilities, improve margins, and establish repeatable, scalable service practices that complement hardware and software deployments.
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How does delivery work?
The partner purchases and delivers the service to end customers, leveraging Cisco-provided materials and guidelines to ensure consistency, quality, and scalable delivery across multiple engagements.
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Can the service be bundled with specific Cisco products?
Yes. The Extended Service is designed to complement Cisco deployments and can be aligned with a broad range of hardware or software solutions procured by the partner for a given customer.
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What outcomes can I expect?
Expect improved operational efficiency, faster incident resolution, enhanced customer satisfaction, and incremental revenue from expanded service offerings—all while maintaining Cisco-aligned service quality across engagements.
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