Cisco Partner Support Service (PSS) - Extended Service - 1 Year - Service

The Cisco Partner Support Service (PSS) - Extended Service is a vital resource for qualified Cisco channel partners looking to elevate their operational support capabilities. With a focus on enhancing service delivery and retaining brand control, this comprehensive service transforms how partners manage and implement support offerings. By integrating a robust infrastructure with a collaborative service model, the PSS empowers partners to thrive in a competitive market while ensuring customer satisfaction and loyalty.

• Enhanced Operational Support: PSS provides partners with essential tools and intelligence to improve their operational support margins, enabling the creation and implementation of effective support services tailored to unique client needs.
• Collaborative Service Model: This innovative approach allows partners to purchase and deliver services independently, ensuring they maintain control over their brand identity and the overall customer experience.
• Phased Implementation: The structured service model permits gradual enhancement of support capabilities, preventing overwhelming of existing systems while optimizing performance during each phase.
• Predictable Cost Management: With PSS, partners benefit from a predictable total cost of ownership, facilitating better financial planning and resource allocation, allowing for optimal system maintenance.
• Next Business Day Parts Replacement: The advanced parts replacement service guarantees efficient handling of any incidents, ensuring minimal downtime and maximum productivity through a dependable response time.

Technical Details of Product

• Service Duration: 1 Year
• Response Time: Next Business Day for Advanced Parts Replacement
• Service Type: Extended Service for Cisco Partners
• Support Model: Collaborative service delivery
• Features: Parts replacement service, service depot for fast response, and structured phased implementation

How to Install

To install the Cisco Partner Support Service (PSS), follow these steps:

1. Purchase the Cisco Partner Support Service (PSS) through your Cisco channel partner portal.
2. Upon purchase, receive documentation and access to the Cisco services infrastructure that will guide you through the setup process.
3. Develop a service plan that aligns with your operational goals and customer needs.
4. Implement the service in phases, ensuring that each stage is thoroughly tested and optimized for performance.
5. Monitor and adjust your service offerings based on feedback and operational data to continually enhance your support capabilities.

Frequently Asked Questions

What is the primary benefit of using Cisco Partner Support Service (PSS)?

The primary benefit is that it allows partners to enhance their operational support margins while retaining control over their service delivery under their own brand.

How does the collaborative model of PSS differ from Cisco Branded Services?

In the PSS model, partners purchase the service and are responsible for delivering it, while in Cisco Branded Services, Cisco handles the fulfillment of the service.

What kind of support can I expect under this service?

Partners can expect operational support, parts replacement services, and access to a reliable service depot for efficient incident management.

Is training available for partners implementing PSS?

Yes, Cisco provides documentation and access to their services infrastructure to assist partners in effectively implementing PSS.

Can I customize my support services with PSS?

Absolutely! PSS is designed to allow partners to develop and deploy personalized services based on their operational goals and customer requirements.