Cisco Partner Support Service (PSS) - Service

The Cisco Partner Support Service (PSS) is a vital resource designed specifically for qualified Cisco channel partners looking to enhance their operational support capabilities. By leveraging Cisco's extensive services infrastructure while maintaining control over their service offerings, partners can not only improve their efficiency and profitability but also expand their business under their own brand. This unique service empowers partners to provide reliable technical support and resolve issues effectively, ensuring a superior experience for their customers.

• Enhanced Operational Support Margins: Benefit from tools and resources that help improve operational efficiency and increase profitability.
• Collaborative Service Model: Unlike traditional Cisco Branded Services, PSS allows partners to develop and deliver their services while receiving support from Cisco, thus maintaining primary responsibility for end-user interactions.
• Phased Implementation: The flexible structure supports a gradual rollout of services, enabling partners to adapt and scale according to their evolving business needs.
• Reliable Technical Support: Gain access to dependable support services that facilitate swift and effective resolution of technical issues.
• Quick Response Time: Experience a superior service with a guaranteed 4-hour service response time, ensuring timely resolution and enhanced dependability.

Technical Details of Cisco Partner Support Service (PSS)

• Service Type: Collaborative Partner Support Service
• Support Offered: Phone Support and Technical Issue Resolution
• Response Time: 4 Hour Service Response Guarantee
• Implementation: Phased implementation structure available
• Branding: Partner maintains control of branding and service delivery

How to Install Cisco Partner Support Service (PSS)

To implement the Cisco Partner Support Service, follow these simple steps:

1. Sign up as a qualified Cisco channel partner and purchase the PSS offering.
2. Familiarize yourself with the tools and resources provided by Cisco to enhance your operational support capabilities.
3. Develop your range of support services using the foundational and smart capabilities made available through PSS.
4. Launch your services under your own brand, ensuring your end users are supported effectively.
5. Utilize Cisco’s support infrastructure for any technical issues that may arise, ensuring rapid resolution.

Frequently Asked Questions

• What is the Cisco Partner Support Service (PSS)? The Cisco Partner Support Service (PSS) is a collaborative offering that enables Cisco channel partners to develop, deploy, and manage their own support services while leveraging Cisco’s services infrastructure for technical support.
• How does PSS differ from Cisco Branded Services? PSS allows partners to take primary responsibility for providing support under their own brand, whereas Cisco Branded Services mean the partner sells the service and Cisco fulfills it.
• What kind of support is available with PSS? Partners have access to phone support and technical issue resolution, ensuring they can provide reliable service to their end users.
• What is the response time for support with PSS? PSS guarantees a 4-hour service response time, ensuring partners can resolve issues promptly and maintain high levels of customer satisfaction.
• Can the implementation of PSS be phased? Yes, PSS is structured for phased implementation, allowing partners to scale their services according to their business needs.