Cisco Partner Support Service (PSS) - Service

The Cisco Partner Support Service (PSS) is an innovative and strategically designed offering tailored for Cisco channel partners. This service equips partners with essential tools and resources that not only enhance their operational support margins but also promote the development of cutting-edge support service practices. By opting for PSS, partners can expand their business offerings, provide exceptional service to their end users, and maintain their unique brand identity. Unlike traditional Cisco Branded Services, PSS is a collaborative solution emphasizing partner-driven service development, which sets it apart in the marketplace.

• Empower Your Business: Cisco PSS provides partners with the necessary resources to build and deliver a diverse range of support services, enhancing both brand visibility and operational efficiency.
• Collaborative Service Model: This service allows partners to take full control of delivering services to their customers while leveraging Cisco's robust support infrastructure, distinguishing it from Cisco Branded Services.
• Phased Implementation: PSS is structured to allow for a gradual rollout of services, enabling partners to scale their offerings in line with their business needs.
• Reliable Technical Support: Partners benefit from dependable support for resolving technical issues, ensuring that customers receive timely assistance when they need it most.
• 4-Hour Service Response Time: The service guarantees a swift 4-hour response time, maximizing operational efficiency and customer satisfaction during critical situations.

Technical Details of Cisco Partner Support Service (PSS)

• Service Type: Collaborative Partner Support Service
• Service Response Time: 4-hour service response
• Support Availability: Round-the-clock technical assistance
• Service Ownership: Partner retains primary responsibility for service delivery under their brand
• Scalability: Phased implementation to match business growth

How to Install Cisco Partner Support Service (PSS)

Implementing the Cisco Partner Support Service is a straightforward process:

1. Contact your Cisco representative to discuss your business needs and the specific PSS offering.
2. Select a suitable PSS package that aligns with your operational goals.
3. Complete the necessary agreements and documentation to initiate the service.
4. Utilize Cisco's resources and training materials to familiarize your team with the PSS framework.
5. Deploy the service gradually, ensuring your customers are informed and supported throughout the transition.

Frequently Asked Questions

• What is Cisco Partner Support Service (PSS)? Cisco Partner Support Service (PSS) is a service designed for Cisco channel partners, allowing them to develop and deploy support services while leveraging Cisco’s support infrastructure.
• How does PSS differ from Cisco Branded Services? PSS offers a partnership model where the partner is responsible for service delivery, whereas Cisco Branded Services are fulfilled by Cisco directly.
• Is training provided with PSS? Yes, Cisco provides resources and training materials to help partners effectively utilize and implement the service.
• What is the target response time for support with PSS? The service includes a commitment to a 4-hour response time for technical issues, ensuring efficient resolution.
• Can PSS be customized to fit my business needs? Absolutely! PSS is designed to be flexible, allowing partners to tailor the service offerings according to specific operational requirements.