Cisco Partner Support Service (PSS) - Service

The Cisco Partner Support Service (PSS) is a groundbreaking solution designed specifically for qualified Cisco channel partners. This comprehensive service provides essential tools and information that enhance operational support margins and facilitate the development of new support service practices. With PSS, partners can confidently expand their business and provide exceptional support to end users. Here’s why the Cisco Partner Support Service is a game-changer for your business:

• Empower Your Business: The PSS offers a unique opportunity for Cisco partners to create and market their own support service offerings. You maintain full control and branding over the services you provide, allowing you to effectively meet your customers' specific needs.
• Collaborative Support Model: Unlike Cisco Branded Services, where Cisco directly fulfills the service sold, PSS utilizes a collaborative model. This means you are responsible for delivering the support, backed by the robust infrastructure of Cisco services, ensuring a level of reliability and excellence that your customers can depend on.
• Phased Implementation: The Partner Support Service is designed with a structured approach, allowing for phased implementation. This flexibility enables you to integrate the service into your business operations gradually, at a pace that suits your organization.
• Enhanced Operational Support: With PSS, you gain access to an extensive suite of tools and resources that enhance your operational capabilities. This includes technical support, training, and other valuable resources that help you resolve issues quickly and efficiently.
• Peace of Mind: Enjoy peace of mind with dedicated phone support services that assist you in handling any operational challenges. This ensures that you can focus on growing your business while knowing the support you need is just a call away.

Technical Details of Cisco Partner Support Service (PSS)

• Service Type: Collaborative Support Service
• Target Audience: Qualified Cisco Channel Partners
• Implementation: Phased approach for flexibility
• Support: Phone support service available for partners
• Customization: Partners can develop and deploy their own service offerings

How to Install Cisco Partner Support Service (PSS)

Installing the Cisco Partner Support Service involves several key steps:

1. Eligibility Verification: Ensure that your organization qualifies as a Cisco channel partner.
2. Service Purchase: Purchase the PSS offering through your Cisco partner representative.
3. Service Setup: Collaborate with Cisco to configure the tools and resources required for your support services.
4. Staff Training: Provide training for your team on how to effectively utilize the PSS tools and deliver support to end users.
5. Launch: Begin offering your customized support services under your brand, leveraging the Cisco services infrastructure.

Frequently Asked Questions

What is the primary benefit of the Cisco Partner Support Service?

The primary benefit is that it empowers partners to create and deliver their own support services while leveraging the extensive Cisco services infrastructure for reliability.

Is there ongoing support for partners using PSS?

Yes, partners have access to continuous phone support services designed to assist in managing any operational challenges.

Can I integrate PSS gradually into my business?

Absolutely! The phased implementation structure allows you to introduce the service at your own pace.

How does PSS differ from Cisco Branded Services?

PSS allows partners to retain branding and responsibility for support, whereas Cisco Branded Services involve Cisco directly fulfilling the service sold by the partner.

What kind of training is provided for implementing PSS?

Cisco offers comprehensive training resources to ensure partners are well-prepared to utilize PSS effectively and deliver exceptional support services.