Cisco Partner Support Service (PSS) - Service

The Cisco Partner Support Service (PSS) is a cutting-edge solution crafted specifically for qualified Cisco channel partners. This service empowers partners by equipping them with essential tools and knowledge necessary for enhancing operational support margins. By utilizing PSS, partners can create diverse support practices that encourage business growth while preserving their own branding integrity. Unlike traditional Cisco Branded Services, where Cisco directly fulfills services, PSS offers partners the autonomy to develop, deliver, and manage their own service offerings, all backed by Cisco’s robust services infrastructure. This unique model not only provides partners with operational control but also facilitates a collaborative framework that nurtures growth.

• Expanded Business Potential: The Cisco Partner Support Service enables partners to diversify their offerings and enhance their service portfolio, opening doors to new revenue streams and business opportunities.
• Collaborative Service Model: Retain full responsibility for service delivery with PSS, ensuring your brand remains prominent while leveraging Cisco's extensive support infrastructure.
• Phased Implementation: With a structured approach to implementation, PSS allows for gradual scaling of your support services, providing flexibility as your business evolves.
• Optimal System Maintenance: Maintain consistent system performance with predictable total cost of ownership, enhancing overall operational efficiency and reliability.
• Reliable Support: Benefit from dedicated phone support services and a guaranteed 4-hour service response time, allowing you to effectively serve your end-users.

Technical Details of the Product

• Service Type: Partner Support Service (PSS)
• Target Audience: Qualified Cisco channel partners
• Service Delivery: Partner-managed with Cisco support
• Response Time: 4-hour service response guarantee
• Implementation: Phased approach for flexibility

How to Install

To get started with the Cisco Partner Support Service, follow these simple steps:

1. Ensure that your organization is a qualified Cisco channel partner.
2. Contact your Cisco representative to discuss your specific needs and how PSS can be tailored to your operations.
3. Develop your service offerings based on the foundational and smart capabilities available through PSS.
4. Implement the service in phases, ensuring that your team is prepared for each stage of deployment.
5. Leverage the Cisco services infrastructure for ongoing support, ensuring that your operations run smoothly and effectively.

Frequently Asked Questions

• What is the main benefit of using Cisco Partner Support Service? The primary benefit is enhanced operational support margins while maintaining brand identity and control over service delivery.
• How does PSS differ from traditional Cisco Branded Services? PSS allows partners to develop and manage their own services, whereas Cisco Branded Services are fulfilled directly by Cisco.
• Is there technical support available? Yes, PSS includes dedicated phone support services with a guaranteed 4-hour response time to efficiently address any issues.
• Can I implement PSS gradually? Absolutely! The service is structured for phased implementation, allowing you to adapt as you go.
• What types of services can I offer with PSS? You can develop a range of services based on foundational and smart capabilities, tailored to meet the needs of your end-users.