Cisco Partner Support Service (PSS) - Service

The Cisco Partner Support Service (PSS) is a revolutionary offering designed specifically for qualified Cisco channel partners, empowering them with the tools and resources necessary to elevate their operational support margins and innovate their support service practices. By leveraging PSS, partners can expand their business while delivering robust services under their own brand, backed by the extensive services infrastructure provided by Cisco. This product description elaborates on the unique features and benefits of Cisco PSS, making it an essential choice for any qualified channel partner.

• Empower Your Business: PSS enables partners to develop and deploy comprehensive support services, allowing them to maintain primary responsibility for end-user support while enhancing their service portfolio.
• Phased Implementation: The service is structured for a phased rollout, allowing partners to adapt their support offerings at a pace that suits their business needs, ensuring no disruption to existing operations.
• Investment Protection: Cisco PSS safeguards your investment by providing increased reliability and enhanced support options for your clients, adding significant value to your service offerings.
• Responsive Phone Support: Included phone support ensures that you can address and resolve issues quickly and efficiently, minimizing downtime and keeping your operations running smoothly.
• Timely Service Completion: With a guaranteed 4-hour service response time, partners can rely on Cisco PSS for prompt resolution of support requests, enhancing overall dependability and trust with their clients.

Technical Details of Product

• Service Type: Partner Support Service (PSS)
• Target Audience: Qualified Cisco channel partners
• Implementation Model: Phased rollout
• Response Time: 4-hour service response time
• Support Type: Phone support included

How to Install

To begin utilizing the Cisco Partner Support Service (PSS), follow these simple steps:

• Contact your Cisco representative to confirm your eligibility as a qualified channel partner.
• Work with your Cisco representative to select the appropriate PSS package that fits your business needs.
• Complete any necessary agreements and onboarding documentation.
• Set up your operational infrastructure to support the PSS offering.
• Start training your team on the features and functionalities of PSS to ensure effective service delivery.
• Launch your service offering under your brand, supported by the powerful tools and insights from Cisco.

Frequently Asked Questions

• Who can purchase the Cisco Partner Support Service? Only qualified Cisco channel partners are eligible to purchase and utilize the PSS offering.
• How does PSS differ from Cisco Branded Services? With PSS, you, the partner, develop and deliver the service, while Cisco provides the supporting infrastructure. In contrast, Cisco Branded Services involve Cisco fulfilling the service offering directly.
• What types of support can I offer with PSS? PSS allows you to create a range of support services, leveraging foundational and advanced capabilities tailored to your client's needs.
• Is there a training program available for partners? Yes, training is provided to ensure that you and your team are well-equipped to deliver high-quality support services.
• What is the typical response time for support issues? PSS guarantees a 4-hour service response time, ensuring timely resolution of any issues.