Cisco Partner Support Service (PSS) - Service

The Cisco Partner Support Service (PSS) is a transformative solution tailored for qualified Cisco channel partners. It empowers partners to enhance their operational support margins and expand their business capabilities by providing a customizable framework for service delivery. With PSS, partners can develop and deploy tailored support services that resonate with their brand while leveraging Cisco's expansive service infrastructure.

• Comprehensive Tools and Resources: PSS equips partners with essential tools and information to establish a successful support services practice, leading to improved operational efficiency and enhanced profit margins.
• Collaborative Service Model: Unlike traditional Cisco branded services, PSS gives partners the autonomy to sell and manage their service offerings. This empowers partners to maintain control over customer interactions and their branding.
• Phased Implementation: Designed to facilitate a gradual integration of services, PSS allows partners to develop service offerings progressively, minimizing resource strain and optimizing operational flow.
• Reliable Technical Support: With PSS, partners are equipped to offer dependable technical support, ensuring rapid issue resolution and fostering customer satisfaction and trust in their services.
• Phone Support Service: A critical feature of PSS, the included Phone Support service enables partners to swiftly address technical issues, facilitating prompt resolutions and minimizing service interruptions for end users.

Technical Details of Product

• Service Type: Partner Support Service (PSS)
• Target Audience: Qualified Cisco Channel Partners
• Implementation: Phased, customizable
• Support Model: Collaborative service model
• Support Channels: Phone support and online resources

How to Install

To successfully implement the Cisco Partner Support Service, follow these structured steps:

1. Assess your current operational capabilities and identify areas where PSS can provide support.
2. Register as a qualified Cisco channel partner and gain access to PSS resources.
3. Review the PSS documentation and training materials provided by Cisco.
4. Develop a phased plan for implementing your service offerings tailored to your business model.
5. Launch your support services under your brand using the tools and resources from PSS.
6. Utilize the Phone Support service to promptly address any technical challenges that arise.

Frequently Asked Questions

1. Who is eligible for the Cisco Partner Support Service? Eligible candidates are qualified Cisco channel partners looking to enhance their operational support and service offerings.
2. How does PSS differ from Cisco Branded Services? PSS allows partners to sell and manage services directly under their brand, while Cisco Branded Services are fulfilled directly by Cisco.
3. Can I customize the services I offer through PSS? Yes, PSS is structured for phased implementation, enabling partners to tailor their service offerings according to customer needs.
4. What types of support are included with PSS? PSS encompasses reliable technical support and a dedicated Phone Support service to assist partners in effectively managing and resolving issues.
5. Is there training available for partners using PSS? Yes, Cisco provides comprehensive training and resources to ensure partners can implement and manage their support services successfully through PSS.