Cisco Partner Support Service (PSS) - SWSS - Service

The Cisco Partner Support Service (PSS) - SWSS - Service is an exceptional solution aimed at empowering qualified Cisco channel partners. This service is designed to provide the necessary tools and insights that enhance operational support margins. By leveraging this collaborative offering, partners can establish a wide array of new support service practices, ultimately expanding their business while delivering outstanding support to their end users. Unlike traditional Cisco Branded Services, the PSS allows partners to independently sell and fulfill their services, thereby maintaining control over their branding and service delivery.

• Empowering Partners: The Cisco Partner Support Service empowers partners to develop and deploy tailored services based on foundational and smart capabilities, ensuring they meet the distinct needs of their end users.
• Phased Implementation: The PSS structure enables a phased implementation approach, facilitating a seamless integration into existing operations without interruption, allowing partners to adjust progressively.
• Investment Protection: With the Cisco Partner Support Service, partners can safeguard their investments while enhancing the value of their service offerings through improved reliability and efficiency.
• Software Upgrade Services: The service includes dependable software upgrade services, providing peace of mind for partners and ensuring that systems operate at peak performance.
• Brand Control: Partners maintain primary responsibility for providing support under their own branding, cultivating a personalized customer experience that can lead to stronger brand loyalty and retention.

Technical Details of Cisco Partner Support Service (PSS) - SWSS Service

• Service Type: Partner Support Service (PSS)
• Collaboration: Collaborative offering designed specifically for Cisco channel partners
• Implementation: Phased approach available for easy integration
• Support Structure: Partners retain primary responsibility for end-user support
• Software Services: Includes reliable and consistent software upgrade services

How to Install Cisco Partner Support Service (PSS)

Installing the Cisco Partner Support Service is a straightforward process that involves the following steps:

1. Contact your Cisco account representative to purchase the Partner Support Service (PSS).
2. Review the service documentation provided by Cisco to understand the features and benefits in detail.
3. Begin the phased implementation by assessing your current support practices and identifying areas for integration of PSS.
4. Deploy the service customized to your operational needs, ensuring you have the necessary infrastructure in place to support your end users effectively.
5. Monitor and adjust your service offerings based on feedback from end users to continually improve support quality and efficiency.

Frequently Asked Questions

• What is the main difference between PSS and Cisco Branded Services? The key difference is that with PSS, partners develop and deliver the service themselves while retaining full control over branding and user support.
• How does PSS help improve operational support margins? PSS provides partners with tools and information to enhance their support services, allowing them to improve efficiency and profitability.
• Can I customize the PSS offering to fit my business model? Yes, PSS is designed to be flexible, allowing partners to customize their service offerings based on their unique operational practices and customer needs.
• Is training provided for partners using PSS? Yes, Cisco offers training and resources to ensure partners are well-equipped to implement and manage the Partner Support Service effectively.
• What support is available for partners after implementation? Partners have access to Cisco’s comprehensive support infrastructure to assist them in delivering quality services to their end users.