Cisco Partner Support Service - Service

The Cisco Partner Support Service (PSS) is a revolutionary solution crafted specifically for Cisco channel partners. This service empowers partners by offering essential tools and resources to enhance operational support margins and develop tailored service practices. PSS allows partners to utilize Cisco’s extensive services infrastructure while still maintaining autonomy over their brand and service delivery. With this powerful solution, partners can provide exceptional support to their end users, ensuring they receive a customized experience that aligns with their unique requirements.

• Enhanced Operational Support: The Partner Support Service provides partners with the necessary resources to boost their operational support margins, enabling them to deliver high-quality services efficiently to their clients.
• Customized Service Deployment: PSS encourages creativity, allowing partners to develop and deploy support services based on foundational and smart capabilities tailored to their clients' specific needs.
• Collaborative Service Model: Unlike traditional Cisco Branded Services, PSS enables partners to showcase and offer their services under their own brand, fostering stronger client relationships and enhancing market visibility.
• Structured Implementation: The service features a phased implementation structure that ensures a smooth rollout process, making it easy to integrate the services into existing operations seamlessly.
• Reliable Support and Quick Response: PSS includes phone support and guarantees a 4-hour service response time, enabling partners to address issues swiftly and ensuring peace of mind for both partners and clients.

Technical Details of the Product

• Service Type: Partner Support Service (PSS)
• Primary Responsibility: Partner retains responsibility for end-user support
• Service Delivery: Collaborative service model
• Response Time: 4-hour service response guarantee
• Support Included: Phone support for troubleshooting and issue resolution

How to Install

Installing the Cisco Partner Support Service is a straightforward process designed to integrate seamlessly with your current operations. Follow these steps:

1. Purchase the Partner Support Service through your Cisco channel partner account.
2. Access the Cisco services infrastructure using your partner credentials.
3. Identify the specific service capabilities you wish to deploy.
4. Develop your customized support services based on the foundational and smart capabilities available.
5. Train your support staff on the new service offerings.
6. Launch your services under your brand, leveraging the Cisco support infrastructure as needed.

Frequently Asked Questions

What is the main benefit of the Cisco Partner Support Service?

The main benefit is that it provides Cisco channel partners with the tools and information necessary to improve support margins while allowing them to develop and deploy their own support services under their own brand.

How does PSS differ from Cisco Branded Services?

PSS is a collaborative model where the partner sells and delivers the service, while Cisco Branded Services involve Cisco fulfilling services sold by the partner.

What kind of support is included with PSS?

PSS includes phone support for troubleshooting and issue resolution, with a guaranteed 4-hour response time to ensure maximum efficiency.

Can I customize my service offerings with PSS?

Yes, PSS allows you to develop and deploy services tailored to your clients’ specific needs using both foundational and smart capabilities.

Is there a phased implementation process for PSS?

Absolutely! PSS is structured to allow for a phased implementation, making it easier to integrate into your existing operations.