Cisco Partner Support Service - Service

The Cisco Partner Support Service (PSS) is a revolutionary solution crafted specifically for qualified Cisco channel partners, aiming to enhance operational support margins and broaden business horizons. This offering empowers partners to develop bespoke support service practices while leveraging Cisco's extensive infrastructure, all while maintaining their unique brand identity. With PSS, you retain primary responsibility for delivering support to your end-users, ensuring a personalized service experience.

• Empower Your Business: PSS enables Cisco partners to create and deploy tailored support services that align with their business strategy. This flexibility allows you to significantly expand your service offerings, meeting the specific needs of your clientele.
• Collaborative Service Model: Unlike Cisco Branded Services, PSS allows you to market and sell your own service offerings. This is backed by Cisco's robust support infrastructure, ensuring you have the foundation needed to succeed in your market.
• Phased Implementation: The PSS structure allows for a gradual implementation process. This means you can seamlessly integrate new service capabilities into your existing operations without disrupting your current workflow or customer service.
• Predictable Total Cost of Ownership: With PSS, you can keep your systems operating at optimal levels, ensuring reliability and minimizing unexpected costs that often arise from service interruptions. This predictability aids in maintaining steady operational budgets.
• Fast and Reliable Support: Experience peace of mind with included phone support, guaranteeing that problems are resolved quickly. With a 4-hour service response time, you can trust that your business operations will remain uninterrupted and reliable.

Technical Details of Product

• Service Type: Collaborative Partner Support Service
• Support: Phone Support included
• Response Time: 4-hour service response time
• Implementation: Phased approach for seamless integration
• Branding: Supports partner’s own branding for service delivery

How to Install

Installing the Cisco Partner Support Service is a straightforward process:

1. Contact your Cisco representative to discuss your specific needs and purchase the PSS offering.
2. Access the Cisco services infrastructure for necessary tools and information to get started.
3. Develop and tailor your service practices based on foundational and smart capabilities that suit your business needs.
4. Deploy your new services, ensuring to maintain branding consistency throughout the process.
5. Begin offering support to your end users while utilizing Cisco’s infrastructure for additional assistance as required.

Frequently Asked Questions

• What is the Cisco Partner Support Service? The Cisco Partner Support Service (PSS) is specifically designed for qualified channel partners to develop and deliver their own support services, leveraging Cisco's infrastructure while maintaining brand ownership.
• How does PSS differ from Cisco Branded Services? PSS allows partners to market and sell their services under their own brand, while Cisco Branded Services are directly offered by Cisco.
• What kind of support is included with PSS? PSS includes phone support for resolving issues, with a guaranteed 4-hour response time for maximum efficiency.
• Can I implement PSS in phases? Yes, PSS is structured to allow for phased implementation, making it easier to incorporate new services into your existing operations without disruption.
• Will I incur unexpected costs with PSS? PSS supports a predictable total cost of ownership, helping to minimize unexpected expenses while ensuring that your systems are optimally maintained.