Cisco Partner Support Service - Service

The Cisco Partner Support Service (PSS) is a revolutionary solution designed specifically for qualified Cisco channel partners. This innovative program enables partners to enhance their operational support margins while developing a diverse range of support service practices tailored to their unique business needs. By leveraging Cisco's robust services infrastructure, partners can deliver reliable and effective services, setting themselves apart from competitors and fostering customer loyalty. Here’s a closer look at the unique features and benefits of the Cisco Partner Support Service that make it a smart investment for your business.

• Enhanced Operational Support: The PSS program equips partners with the necessary tools and information to significantly improve their operational support margins, allowing for greater flexibility in service offerings and increased profitability.
• Collaborative Service Model: Unlike traditional service models, the PSS allows partners to sell their own branded services while utilizing Cisco’s robust infrastructure. This creates a unique and tailored experience for end-users, enabling partners to maintain brand identity and customer relationships.
• Phased Implementation: The Partner Support Service is structured for user-friendly, phased implementation. This gradual approach allows partners to integrate new services without overwhelming existing operations, ensuring a smooth transition and minimal disruption.
• Quick Response Time: Enjoy a guaranteed 4-hour service response time, ensuring that any mishaps or issues are handled promptly and efficiently. This provides peace of mind for both partners and their end users, enhancing overall service satisfaction.
• Comprehensive Phone Support: PSS includes a comprehensive phone support service, allowing partners to troubleshoot and resolve issues swiftly. This ensures operational continuity and high customer satisfaction, as partners can address concerns in real-time.

Technical Details of Product

• Service Type: Partner Support Service (PSS)
• Response Time: 4 hours
• Support Model: Collaborative service delivery
• Implementation: Phased approach
• Target Audience: Qualified Cisco channel partners

How to Install

To get started with the Cisco Partner Support Service, follow these simple steps:

1. Contact your Cisco representative to verify your eligibility for the Partner Support Service program.
2. Complete the necessary paperwork to purchase the PSS offering.
3. Attend a training session provided by Cisco to familiarize yourself with the tools and processes involved.
4. Begin implementing your support services in phases, starting with foundational capabilities.
5. Utilize Cisco’s services infrastructure for technical support and guidance as you scale your offerings.

Frequently Asked Questions

• What is the Cisco Partner Support Service? The Cisco Partner Support Service (PSS) is a program designed for qualified Cisco channel partners to enhance their operational support and develop their own service offerings using Cisco’s infrastructure.
• How does PSS differ from Cisco Branded Services? PSS allows partners to sell services under their own brand, while Cisco Branded Services are fulfilled directly by Cisco. PSS provides partners with the autonomy to manage their customer relationships effectively.
• What kind of support is included in PSS? The Partner Support Service includes comprehensive phone support and a guaranteed 4-hour response time to address any issues that may arise.
• Is implementation of PSS flexible? Yes, PSS is structured for phased implementation, allowing partners to gradually deploy services while managing their existing operations effectively.
• Who can participate in the Partner Support Service? The program is open to qualified Cisco channel partners who meet specific criteria set by Cisco.