Cisco Partner Support Service - Service

Elevate your operational capabilities with the Cisco Partner Support Service (PSS), an innovative solution designed exclusively for qualified Cisco channel partners. This service empowers you to enhance support margins and develop new service practices while ensuring that your end users receive exceptional support tailored to their specific needs. By leveraging the comprehensive Cisco services infrastructure, you will be able to offer a robust suite of support services under your own brand.

• Empower Your Business: The PSS enables channel partners to develop both foundational and advanced capabilities, allowing customized support experiences that resonate with clients and improve operational support margins.
• Collaborative Service Delivery: Unlike traditional Cisco Branded Services, the PSS allows partners to sell and deliver services directly to customers, providing complete control over service delivery while benefiting from Cisco's established service framework.
• Phased Implementation: The structure of the Partner Support Service offers a phased approach, allowing you to adapt the implementation to fit your business needs and ensure a smooth transition for your team and clients.
• Reliable Support: With a guaranteed 4-hour service response time, you can assure your clients receive timely and effective support, enhancing the reliability and efficiency of your service delivery.
• Investment Protection: Designed to protect your investment, the PSS adds value to your service offerings through increased reliability and the ability to expand your service portfolio without incurring significant upfront costs.

Technical Details of Product

• Service Type: Partner Support Service (PSS)
• Response Time: 4 hours
• Support Infrastructure: Cisco services infrastructure
• Service Delivery: Partner-branded service
• Implementation: Phased approach

How to Install

Installing the Cisco Partner Support Service is a straightforward process designed to integrate seamlessly with your existing operational frameworks. Follow these steps for a successful setup:

1. Contact Cisco to confirm your eligibility as a qualified channel partner.
2. Purchase the Partner Support Service through your Cisco account representative.
3. Review the PSS documentation provided by Cisco to understand the operational requirements thoroughly.
4. Begin the phased implementation by integrating your current support practices with the new service offerings.
5. Train your support staff on the features and capabilities of the PSS to ensure they are well-equipped to deliver exceptional service under your brand.

Frequently Asked Questions

• What is the difference between Partner Support Service and Cisco Branded Services? The Partner Support Service allows you to sell and deliver services under your own brand, while Cisco Branded Services are fulfilled directly by Cisco.
• What type of support does the PSS offer? The PSS provides a range of support options, including phone support services, ensuring efficiency and reliability for your clients.
• Can I customize the services I offer with PSS? Yes, with PSS, you have the flexibility to develop and deploy services based on both foundational and advanced capabilities tailored to your business model and client needs.
• How does the phased implementation work? The phased implementation allows for gradual integration of the PSS into your operations, minimizing disruption and enabling a smoother transition.
• What is the expected response time for support requests? The PSS guarantees a 4-hour service response time, ensuring that you can promptly meet your clients' needs.