Cisco Partner Support Service - Service

The Cisco Partner Support Service (PSS) is a revolutionary offering designed exclusively for qualified Cisco channel partners. This service enhances operational support margins and facilitates the creation of new support service practices. By utilizing this strategic service model, partners can achieve business growth while maintaining robust control over the support provided to their end-users. The PSS empowers partners to leverage Cisco's renowned service infrastructure, allowing them to offer personalized services under their own brands. This collaboration not only adds value but also ensures reliable service delivery, making it an invaluable asset for any Cisco channel partner.

• Empower Your Business: The PSS equips you with essential tools and insights to elevate your operational support margins, enabling your business to flourish in a competitive market.
• Custom Service Development: As a partner, enjoy the flexibility to create and deploy tailored service offerings based on foundational and smart capabilities, catering to your customers' unique requirements.
• Phased Implementation: The structured, phased implementation approach allows for seamless integration into your existing services, safeguarding your investment.
• Retain Brand Control: With PSS, you are responsible for providing support under your own brand, which enhances your connection with customers and boosts brand loyalty.
• Reliable Phone Support: The PSS includes dependable phone support services, aiding you in efficiently addressing any mishaps and ensuring your clients receive prompt assistance.

Technical Details of the Cisco Partner Support Service

The Cisco Partner Support Service is designed to offer scalable solutions that can grow seamlessly alongside your business. Key features include:

• Access to Cisco's extensive knowledge base and resources to enhance your client support capabilities.
• Support for a wide array of Cisco products and services, ensuring comprehensive coverage and expertise.
• Tools for effectively monitoring and managing customer service requests, optimizing your operational workflows.
• Customizable service level agreements (SLAs) tailored to meet specific business requirements and customer demands.

How to Install

Integrating the Cisco Partner Support Service into your business operations is a straightforward process. Follow these simple steps:

1. Register as a qualified Cisco channel partner through the official Cisco partner portal.
2. Select the Partner Support Service offering that best aligns with your business model and customer needs.
3. Collaborate with Cisco to receive the necessary training and resources for effective service implementation.
4. Customize and deploy your service offerings utilizing the tools and support provided by Cisco.
5. Launch your services under your brand, confidently delivering reliable support to your end-users.

Frequently Asked Questions

• Who can purchase the Cisco Partner Support Service? Only qualified Cisco channel partners can purchase the Partner Support Service, which is specifically designed to enhance operational support capabilities.
• How does the PSS differ from Cisco Branded Services? The PSS enables partners to develop and provide their own services under their brand, while Cisco Branded Services are delivered directly by Cisco.
• What kind of support can I expect from Cisco with PSS? Partners receive access to a robust support infrastructure, comprehensive training, and resources to effectively manage their services and support their clients.
• Is there a limit to the number of services I can offer through PSS? There is no set limit; partners can develop and offer as many services as needed to align with their business model and meet customer needs.
• How can I ensure my investment is protected with PSS? The phased implementation structure allows partners to gradually integrate the service into their operations, minimizing risks and maximizing value.