Cisco Partner Support Service - Service

The Cisco Partner Support Service (PSS) is an essential resource designed specifically for qualified Cisco channel partners. This service enhances operational support margins and broadens the spectrum of support services available to customers. Backed by Cisco's robust services infrastructure, partners can deliver collaborative service offerings under their own brand, thereby improving service delivery and increasing client satisfaction. Below are the unique features and benefits that make the Cisco Partner Support Service an indispensable asset for your business:

• Improved Operational Support Margins: PSS equips partners with essential tools and insights designed to streamline operations, boost efficiency, and ultimately increase profitability.
• Customizable Service Offerings: As a Cisco partner, you have the flexibility to develop and deploy support services tailored specifically to your customer base, ensuring a personalized touch that fosters loyalty and trust.
• Collaborative Service Model: With PSS, you maintain primary responsibility for the support of your end users. This model enhances your brand’s credibility, differentiating your services from traditional Cisco Branded Services.
• Phased Implementation: The structure of PSS allows for easy adoption, enabling partners to gradually implement services without overwhelming their existing operations.
• Rapid Response Times: Experience impressive 4-hour service response times, ensuring quick resolutions to technical issues while maximizing both efficiency and customer satisfaction.

Technical Details of Cisco Partner Support Service

The Cisco Partner Support Service includes the following features:

• Access to Cisco’s extensive services infrastructure
• On-site support with availability of experts to address urgent issues
• Phone support service for immediate assistance
• Customized service deployment based on foundational and smart capabilities
• Structured for phased implementation to ease transition

How to Install Cisco Partner Support Service

Installing the Cisco Partner Support Service involves the following steps:

1. Assess your current operational capabilities and identify areas for improvement.
2. Purchase the PSS from Cisco to gain access to the necessary tools and support.
3. Train your staff on the PSS framework to ensure effective service delivery.
4. Begin the phased implementation of services, starting with foundational capabilities.
5. Utilize Cisco’s infrastructure for ongoing support and optimization of your services.

Frequently Asked Questions

• What is the Cisco Partner Support Service? The Cisco Partner Support Service (PSS) is designed to assist Cisco channel partners in improving their operational support margins and building custom support services for their customers.
• How does PSS differ from Cisco Branded Services? PSS allows partners to develop and deploy their own services under their brand, while Cisco Branded Services are fulfilled directly by Cisco.
• What is the response time for services under PSS? PSS offers a rapid 4-hour response time for service requests, ensuring quick resolution of technical issues.
• Can I customize the services I offer with PSS? Yes, you can develop personalized support services based on both foundational and advanced capabilities tailored to your clients' needs.
• Is there support available for the implementation of PSS? Yes, Cisco provides access to its services infrastructure to aid partners in the effective implementation of PSS.