Cisco Partner Support Service - Service

The Cisco Partner Support Service (PSS) is a groundbreaking solution tailored specifically for qualified Cisco channel partners. This service equips partners with the vital tools and information necessary to enhance their operational support margins and foster the growth of new support service practices. By leveraging the Cisco Partner Support Service, partners can confidently expand their business while delivering exceptional, branded support to their clients.

• Enhanced Operational Margins: The Cisco Partner Support Service is specifically designed to help Cisco channel partners improve their operational support margins, resulting in greater profitability and growth potential.
• Collaborative Service Offering: Unlike traditional Cisco Branded Services, PSS enables partners to create and deploy their own support services, allowing them to maintain full control and ownership over the service delivery process.
• Phased Implementation: PSS is structured for a phased implementation approach, which ensures that partners can gradually integrate and expand their services without overwhelming their operations.
• Comprehensive Support: Partners can rely on dependable assistance with access to phone support services, ensuring that their operational needs are efficiently met.
• On-Site Availability: The PSS includes on-site support, offering quick solutions through the immediate availability of Cisco experts, which enhances service reliability and customer satisfaction.

Technical Details of Cisco Partner Support Service

• Service Type: Collaborative Partner Support Service
• Response Time: 4-hour service response time for immediate assistance
• Support Channels: Phone support and on-site support available
• Service Implementation: Phased approach for gradual rollout
• Branding: Partners retain primary responsibility under their own brand

How to Install Cisco Partner Support Service

Installing the Cisco Partner Support Service involves the following steps:

1. Partner Qualification: Ensure your organization meets the qualifications required to become a Cisco channel partner.
2. Purchase PSS: Acquire the Partner Support Service through the Cisco partner portal.
3. Service Configuration: Set up your service offerings based on foundational and smart capabilities as per your business needs.
4. Training and Enablement: Engage in training sessions provided by Cisco to fully understand the service capabilities and offerings.
5. Launch Services: Begin delivering your services to end users under your unique brand, leveraging Cisco's support infrastructure.

Frequently Asked Questions

1. What is the main benefit of the Cisco Partner Support Service? The main benefit of PSS is that it allows partners to create and deliver their own support services, improving operational margins while maintaining control over service branding and customer relationships.
2. How does the implementation process work? PSS is structured for a phased implementation, enabling partners to integrate new services gradually, ensuring a smooth transition without disrupting current operations.
3. What type of support is included with PSS? Partners receive phone support services for dependable assistance, as well as on-site support for quick resolutions, ensuring that all operational needs are addressed effectively.
4. Is there a response time for support requests? Yes, Cisco offers a 4-hour service response time to ensure timely assistance for any support requests that arise.
5. How do I maintain my brand identity while using PSS? With PSS, partners retain the primary responsibility for providing support to end users under their own brand, enabling them to maintain their unique identity and customer relationships.