Cisco Partner Support Service - Service

The Cisco Partner Support Service (PSS) is an innovative solution tailored for qualified Cisco channel partners, designed to enhance operational support margins and foster the development of new support service practices. This collaborative service model empowers partners to build and deliver customized support solutions under their own brand while leveraging Cisco's extensive services infrastructure. By choosing PSS, partners not only expand their business offerings but also ensure that their clients receive exceptional support and service reliability.

Key Features of Cisco Partner Support Service

• Enhanced Operational Support: The Cisco Partner Support Service equips partners with the necessary resources to optimize their operational support margins, paving the way for increased profitability and customer satisfaction.
• Collaborative Service Model: Unlike traditional Cisco Branded Services, PSS allows partners to create and deploy support services uniquely branded to their business, ensuring they maintain primary responsibility for customer support.
• Flexible Implementation: The structure of PSS facilitates a phased implementation approach, allowing partners to gradually integrate the service into their existing operations at their own pace.
• Reliable Support Features: With PSS, partners can offer a dependable phone support service that provides peace of mind to their customers, ensuring that assistance is just a call away.
• Rapid Response Times: Experience a remarkable 4-hour service response time, significantly enhancing service delivery and reliability, making it easier for partners to accommodate their clients' needs.

Technical Details of Cisco Partner Support Service

• Service Model: Collaborative model empowering partners to deliver branded support.
• Response Time: Guaranteed 4-hour service response for critical issues.
• Support Channels: Comprehensive phone support for all service inquiries.
• Implementation Phases: Flexible phased approach for seamless integration.
• Operational Tools: Access to tools and resources for service development.

How to Install Cisco Partner Support Service

Installing the Cisco Partner Support Service is a straightforward process:

1. Sign Up: Begin by registering as a qualified Cisco channel partner if you haven't already.
2. Purchase PSS: Select and purchase the Partner Support Service package that best fits your business needs.
3. Access Resources: Utilize the tools and information provided by Cisco to develop your support services.
4. Brand Development: Create your own branding for the support services you will deliver to your clients.
5. Launch Services: Gradually roll out your new support services to your customer base, utilizing the collaborative model for effective implementation.

Frequently Asked Questions

What is the main benefit of Partner Support Service?

The main benefit of PSS is that it allows partners to create customized support services under their brand, improving customer loyalty and operational efficiency.

How does PSS differ from Cisco Branded Services?

PSS is a collaborative model where partners are responsible for delivering services, while Cisco Branded Services involve Cisco fulfilling the service directly.

What kind of support do partners receive with PSS?

Partners receive access to tools, resources, and dependable phone support to help them deliver high-quality services to their customers.

Can the implementation of PSS be tailored?

Yes, PSS is structured for phased implementation, allowing partners to adapt the integration process according to their specific operational needs.

Is there a commitment period for using PSS?

Details regarding commitment periods will depend on the service package selected; it’s recommended to consult with your Cisco representative for precise information.