Cisco Partner Support Service - Service

The Cisco Partner Support Service (PSS) is an innovative solution designed exclusively for qualified Cisco channel partners. This transformative service not only enhances operational support margins but also empowers partners to expand their business capabilities significantly. By utilizing the robust Cisco services infrastructure, partners can create and deliver a diverse range of support services while retaining full control over their offerings. With the Cisco Partner Support Service, you can build a collaborative service practice that aligns perfectly with your business goals and brand identity.

• Tailored Support Solutions: PSS allows you to develop and deploy customized support services that meet the unique needs of your clients. This flexibility ensures your ability to respond effectively to market demands.
• Enhanced Profit Margins: Leverage the tools and resources provided by Cisco to improve your operational support margins, making your business more profitable while delivering superior service.
• Collaborative Service Delivery: Unlike traditional Cisco Branded Services, PSS enables you to sell and deliver services under your own brand, enhancing your customer's experience and loyalty.
• Rapid Response Times: PSS guarantees a 4-hour service response time, ensuring all technical issues are resolved promptly to minimize downtime and improve customer satisfaction.
• Comprehensive Technical Support: The Partner Support Service includes direct phone support, helping you tackle any technical challenges swiftly and efficiently, ensuring you stay ahead of potential issues.

Technical Details of Cisco Partner Support Service

• Service Type: Partner Support Service (PSS)
• Response Time: 4 Hours
• Support Mode: Phone Support
• Delivery Model: Collaborative, partner-branded services
• Target Audience: Qualified Cisco Channel Partners

How to Install Cisco Partner Support Service

Installing the Cisco Partner Support Service is straightforward and involves the following steps:

1. Sign Up: Ensure you are a qualified Cisco channel partner. Sign up for the Partner Support Service through the Cisco partner portal.
2. Access Resources: Once signed up, you will gain access to Cisco's comprehensive service resources, including documentation, tools, and support.
3. Training: Participate in training sessions offered by Cisco to familiarize yourself with the tools and processes.
4. Service Deployment: Begin deploying the support services customized to your clients' needs while leveraging Cisco infrastructure.
5. Customer Support: Start providing support to your customers, ensuring that you maintain quality service with the support of Cisco's resources.

Frequently Asked Questions

• Who is eligible for the Cisco Partner Support Service? Only qualified Cisco channel partners are eligible for the Partner Support Service. This offering is tailored to enhance the capabilities of these partners.
• What types of support can I provide using PSS? With PSS, you can offer a wide range of support services tailored to the needs of your clients, including troubleshooting, maintenance, and custom service solutions.
• How does the 4-hour response time work? The 4-hour response time ensures that any technical issues are addressed quickly, allowing you to provide efficient service to your clients and minimize downtime.
• Can I brand the services I provide under PSS? Absolutely! One of the unique features of PSS is that you can market and deliver your services under your own brand, fostering stronger client relationships.
• What kind of training does Cisco provide for PSS partners? Cisco offers comprehensive training sessions to help partners understand the tools, resources, and processes necessary for successfully deploying and managing their support services.