Cisco Partner Support Service - Service

Introducing the Cisco Partner Support Service (PSS) - an essential solution designed to empower qualified Cisco channel partners with the tools and resources needed to enhance operational support margins and develop a wide array of new support service practices. With PSS, you can confidently expand your business and deliver top-notch service to your end-users under your own brand.

• Comprehensive Support Resources: The Cisco Partner Support Service provides you with access to a vast array of support tools and information tailored to improve your operational efficiency and service delivery.
• Collaborative Service Model: Unlike traditional Cisco Branded Services, PSS allows partners to sell and deliver services, giving you full control over your service offerings while leveraging Cisco’s robust services infrastructure.
• Phased Implementation: The structure of PSS enables a phased implementation process, allowing you to gradually integrate new service offerings and capabilities without overwhelming your existing operations.
• Enhanced Customer Satisfaction: With a guaranteed 4-hour service response time, you can ensure maximum reliability, leading to improved customer satisfaction and loyalty. Your clients will appreciate the prompt attention to their issues.
• Peace of Mind: PSS gives you the confidence to provide exceptional support services, backed by Cisco’s industry-leading technology and resources, ensuring you are well-equipped to meet the demands of your customers.

Technical Details of Cisco Partner Support Service

• Service Type: Partner Support Service (PSS)
• Response Time: 4 hours
• Implementation: Phased approach
• Support Model: Collaborative service delivery
• Target Audience: Qualified Cisco channel partners

How to Install

Implementing the Cisco Partner Support Service is a straightforward process:

1. Become a qualified Cisco partner by meeting the necessary criteria set by Cisco.
2. Purchase the Partner Support Service package tailored to your business needs.
3. Collaborate with Cisco’s services infrastructure to develop and deploy your unique support services.
4. Train your team on the PSS tools and resources provided to ensure efficient service delivery.
5. Launch your service offerings and start providing exceptional support to your end users under your own brand.

Frequently Asked Questions

• What is the difference between Cisco Partner Support Service and Cisco Branded Services? The primary difference lies in the service delivery model. PSS is delivered by you, the partner, while Cisco Branded Services are fulfilled by Cisco directly.
• Who can benefit from Cisco Partner Support Service? Qualified Cisco channel partners looking to enhance their service offerings, improve operational margins, and expand their business can greatly benefit from PSS.
• What kind of support can I expect with PSS? PSS provides comprehensive support resources, including a 4-hour service response time, ensuring reliability and fast issue resolution for your customers.
• Is training provided for the implementation of PSS? Yes, Cisco provides the necessary resources and training to help partners effectively utilize the tools and information available through PSS.
• Can I offer services under my own brand? Absolutely! PSS allows you to develop, deploy, and provide support services under your own brand, giving you full responsibility and control.