Cisco Partner Support Service TelePresence Video - Extended Service - 1 Year - Service

The Cisco Partner Support Service TelePresence Video is your ultimate solution for ensuring the optimal performance of your telepresence video systems. Designed for businesses that rely heavily on video conferencing, this Extended Service plan provides an invaluable 1-year service commitment, ensuring that your video communication setup is always running smoothly. With a focus on minimizing downtime and maximizing productivity, this service offers a comprehensive suite of features tailored to enhance your experience.

• Cost Predictability: Enjoy predictable total cost of ownership, allowing you to budget effectively for your telepresence systems.
• Parts Replacement Service: Count on our reliable parts replacement service to ensure efficient operation and peace of mind for all your video conferencing needs.
• Fast Response Times: Our service depot guarantees quick, reliable, and cost-effective response options to minimize downtime and maintain smooth operations.
• Physical Service Sub Type: This service enhances usability, increasing efficiency and simplifying management of your telepresence technology.
• Expert Phone Support: Benefit from 1 hour of expert phone support with a severity level 1 service response time, ensuring urgent issues are addressed promptly.

Technical Details of the Product

• Service Type: Extended Service - 1 Year
• Service Hours: 8 x 5 x Next Business Day
• Response Method: Service Depot - Exchange - Parts
• Service Characteristics: Physical, Electronic
• Support Duration: 1 Year

How to Install

To install the Cisco Partner Support Service TelePresence Video, follow these simple steps:

1. Purchase the service plan through your Cisco partner or online store.
2. Once your purchase is confirmed, you will receive an email with service activation instructions.
3. Follow the included instructions to activate your service and link it to your existing Cisco TelePresence system.
4. For hardware installation, ensure your system is powered down before proceeding with any physical replacements.
5. Contact Cisco support if you encounter any issues during the setup or activation process.

Frequently Asked Questions

• What is included in the Cisco Partner Support Service TelePresence Video? This service includes parts replacement, access to a service depot for exchanges, and 1 hour of phone support with priority response time for critical issues.
• How quickly can I expect service after reporting an issue? You can expect a next business day response for most service requests, ensuring that any problems are addressed swiftly to minimize downtime.
• Is this service suitable for all Cisco TelePresence systems? Yes, the service is designed to support a wide range of Cisco TelePresence video systems, providing tailored solutions for your specific model.
• What happens if my system requires extensive repairs? If extensive repairs are needed, the service depot will facilitate a prompt exchange of parts to ensure your system is back to optimal functionality as quickly as possible.
• Can I renew this service after the first year? Yes, you can renew the Cisco Partner Support Service TelePresence Video at the end of the first year to continue receiving uninterrupted support for your telepresence systems.