Cisco Partner Support Service TelePresence Video - Extended Service - 1 Year - Service

The Cisco Partner Support Service TelePresence Video is an essential solution for businesses that depend on video conferencing technology to connect with clients, partners, and teams. This Extended Service plan ensures your TelePresence system operates at peak performance for a full year, providing reliability and peace of mind. With an emphasis on minimizing downtime and maximizing productivity, this service is tailored for organizations that require seamless and effective communication solutions.

• Comprehensive 1-Year Support: Benefit from a full year of dedicated support, ensuring that your TelePresence system remains in excellent working condition throughout its operational lifespan.
• Predictable Cost of Ownership: Enjoy a clear and manageable total cost of ownership, simplifying your budgeting and financial planning while maximizing your investment.
• Parts Replacement Service: Our service plan includes efficient parts replacement, allowing for swift resolution of any hardware issues and ensuring minimal disruption to your business operations.
• Strategically Located Service Depot: Gain quick access to parts and support from our conveniently located service depot, enhancing the efficiency and usability of your TelePresence system.
• Rapid Phone Support: Receive immediate assistance with 1-hour phone support for severity level 1 issues, guaranteeing that critical problems are prioritized and addressed without delay.

Technical Details of Cisco Partner Support Service TelePresence Video

• Service Duration: 1 Year
• Support Hours: 8 x 5
• Service Response Time: Next Business Day
• Service Type: Parts Replacement, Service Depot
• Support Severity Levels: 1 Hour Phone Support for Severity Level 1

How to Install

Installation of the Cisco Partner Support Service for your TelePresence Video system is a straightforward process:

1. Purchase the Cisco Partner Support Service TelePresence Video Extended Service plan.
2. Contact Cisco support to register your service plan and link it to your TelePresence system.
3. Follow any specific instructions provided by Cisco support to ensure that your service plan is active and fully functional.
4. Maintain regular contact with Cisco support for any necessary guidance or troubleshooting as your service plan progresses.

Frequently Asked Questions

• What is included in the Cisco Partner Support Service TelePresence Video? The service includes parts replacement, access to a service depot for quick repairs, 1-hour phone support for critical issues, and a clear cost structure for easy financial planning.
• How does the parts replacement service work? If a part of your TelePresence system requires replacement, simply contact Cisco support, and they will arrange for the necessary part to be sent to you for replacement.
• What does 8 x 5 support mean? 8 x 5 support means that support is available for 8 hours a day, 5 days a week, allowing you to receive assistance during standard business hours.
• What is the significance of the severity level response? The severity level response categorizes the urgency of your support request, with Level 1 being the most critical issues requiring immediate attention.
• Can I extend my service after one year? Yes, after the initial one-year period, you can renew your support service for continued coverage and support.