Cisco Partner Support Service TelePresence Video - Extended Service - 1 Year - Service

CiscoSKU: 11026947

Price:
Sale price$2,235.42

Description

The Cisco Partner Support Service TelePresence Video - Extended Service - 1 Year is an essential solution for businesses seeking to enhance their video communication and collaboration capabilities. This extended service is tailored specifically for TelePresence systems, ensuring that your technology remains operational and effective, allowing uninterrupted connectivity and productivity. With a strong commitment to reliability and efficiency, this service provides comprehensive support that grants you peace of mind, so you can focus fully on your business objectives.

  • Comprehensive Coverage: This extended service plan covers your TelePresence systems for a full year, protecting against unforeseen issues that could disrupt your operations.
  • Next Business Day Parts Replacement: In the event of a malfunction, you are guaranteed advance parts replacement by the next business day, minimizing downtime and keeping your business running smoothly.
  • Convenient Service Depot: Access to a dedicated service depot means you can easily obtain support and service parts, streamlining the entire process and enhancing efficiency.
  • Flexible Physical Service: The physical sub-type of this service allows you to schedule work hours and service locations according to your unique business needs, ensuring minimal disruption.
  • Reliable Parts Service: Designed to enhance reliability and productivity, this service gives you the confidence that your TelePresence systems will consistently perform at their best.

Technical Details of the Product

  • Service Type: Extended Service
  • Duration: 1 Year
  • Service Hours: 8 x 5
  • Response Time: Next Business Day Parts Replacement
  • Service Location: Service Depot
  • Service Coverage: Physical and Electronic Parts

How to Install

Installing the Cisco Partner Support Service for your TelePresence Video system is simple. Follow these steps to ensure a smooth setup:

  1. Contact your Cisco support representative to initiate your service plan.
  2. Provide necessary details about your TelePresence system, including model numbers and current configurations.
  3. Once your service is confirmed, you will receive a service agreement outlining all terms and conditions.
  4. For technical assistance, utilize the Cisco support portal or contact support directly for guidance on integration with your existing setup.
  5. Document any service incidents to streamline future support queries.

Frequently Asked Questions

  • What is included in the Cisco Partner Support Service? The service includes parts replacement, access to a service depot, and support for both physical and electronic components for your TelePresence systems.
  • How quickly can I expect parts replacement? The service guarantees next business day parts replacement, ensuring minimal disruption to your operations.
  • Is there a limit to the number of service incidents I can report? No, there is no limit to the number of service incidents you can report under the Cisco Partner Support Service. You will receive support as needed throughout the duration of your service year.
  • Can I customize my service agreement? Yes, Cisco allows for customization of service agreements based on your specific needs and operational requirements. Contact your Cisco support representative for more details.
  • What if my TelePresence system is outdated? The Cisco Partner Support Service is designed to support a wide range of TelePresence systems. It's best to consult with a Cisco representative to confirm compatibility with older models.

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