Cisco Partner Support Service TelePresence Video - Extended Service - 1 Year - Service

The Cisco Partner Support Service TelePresence Video - Extended Service - 1 Year is a premium solution designed specifically for businesses that rely heavily on TelePresence technology for effective communication and collaboration. This extended service plan ensures that your TelePresence Video systems operate seamlessly, providing you with peace of mind through comprehensive support and quick assistance whenever required. With a focus on reducing downtime and enhancing user experience, this service is essential for maintaining optimal operational efficiency.

• Comprehensive Coverage: This service provides extensive support for your TelePresence Video systems, ensuring smooth operations throughout the entire year, minimizing disruptions and maximizing productivity.
• Next Business Day Service: Enjoy quick turnaround times with the 8 x 5 x Next Business Day service. This guarantees prompt support, allowing you to get back to business without unnecessary delays.
• Fast Parts Replacement: The parts replacement service is designed to minimize downtime. With reliable parts replacement, you can maintain confidence in your video conferencing capabilities, ensuring that your meetings proceed as planned.
• Expert Phone Support: Receive immediate assistance from skilled professionals with a 1 Hour phone support response for Severity Level 1 issues. This fast-track support ensures maximum efficiency and quick resolution of any pressing concerns.
• Convenient Service Depot: Make use of a reliable and cost-effective service depot that provides physical services tailored to your needs, simplifying operations and making maintenance hassle-free.

Technical Details of Product

• Service Type: Extended Service for TelePresence Video
• Service Duration: 1 Year
• Support Availability: 8 hours a day, 5 days a week
• Service Response Time: Next Business Day for parts replacement
• Severity Level 1 Phone Support: 1 Hour response time
• Service Sub Type: Physical and Electronic Support

How to Install

To install the Cisco Partner Support Service, follow these steps:

1. Purchase the Cisco Partner Support Service TelePresence Video - Extended Service - 1 Year package.
2. Register your TelePresence Video system with Cisco’s support portal to activate your service.
3. Ensure your contact details are updated to receive timely notifications and support.
4. Contact Cisco’s support team if you experience any issues or require assistance.
5. Utilize the service depot for parts replacement when necessary, ensuring minimal downtime.

Frequently Asked Questions

• What is covered under the Cisco Partner Support Service TelePresence Video? This service covers comprehensive support for your TelePresence Video systems, including parts replacement, phone support, and service depot assistance.
• How quickly can I expect assistance? For Severity Level 1 issues, you can expect a response time of 1 Hour for phone support, and next business day service for parts replacement.
• Is there a limit to the number of service requests I can make? There is no limit to the number of service requests you can make under this support service, ensuring you have access to assistance whenever needed.
• What happens if my TelePresence Video system requires more extensive repairs? In the event that your system requires extensive repairs beyond parts replacement, Cisco’s support team will guide you through the necessary steps and provide appropriate solutions.
• How do I contact Cisco support? You can contact Cisco support via the phone number provided in your service agreement or through the Cisco support portal for online assistance.