Cisco Partner Support Service TelePresence Video - Extended Service - 1 Year - Service

The Cisco Partner Support Service TelePresence Video - Extended Service - 1 Year is the ultimate support solution for businesses that depend on seamless video conferencing capabilities. This comprehensive service package is specifically designed to maintain your TelePresence Video systems in optimal condition, ensuring reliability and predictability in your total cost of ownership. With this extended service, businesses can experience uninterrupted communication, allowing them to focus on their core operations with peace of mind.

• Extended Service Duration: This service provides a full year of dedicated support, ensuring that your TelePresence Video systems are fully covered. This long-term commitment allows for effective planning and budgeting of your operational expenses.
• Next Business Day Parts Replacement: With our Next Business Day service, you can expect prompt and reliable parts replacement. This means minimal downtime and allows your systems to remain operational at all times, enhancing productivity.
• Service Depot Support: Our service depot is designed for quick and efficient response times, giving you the reliability needed during unexpected mishaps. You’ll have cost-effective solutions readily available at your fingertips.
• Physical and Electronic Parts Service: The inclusion of both physical and electronic parts replacement significantly boosts usability and increases system efficiency. This allows you to concentrate on your business activities without the worry of system failures.
• Predictable Total Cost of Ownership: Enjoy a clear and predictable cost structure that aids in effective management of your IT budget. This ensures that your TelePresence systems maintain maximum productivity without unexpected expenses.

Technical Details of Product

• Service Type: Extended Service
• Service Duration: 1 Year
• Service Availability: 8 x 5 (8 hours a day, 5 days a week)
• Response Time: Next Business Day for parts replacement
• Service Location: Service Depot (for parts exchange)
• Part Types: Physical and Electronic

How to Install

To activate your Cisco Partner Support Service for TelePresence Video, simply follow these steps:

• Contact your Cisco representative or an authorized partner.
• Register your TelePresence system with Cisco.
• Verify the service agreement and terms.
• Set up your account for support requests.
• Receive instructions on accessing the service depot for parts replacement.

Frequently Asked Questions

• What does the Cisco Partner Support Service include? The service encompasses parts replacement, access to the service depot, and technical support to ensure your TelePresence Video systems operate efficiently.
• How quickly can I expect parts to be replaced? With the Next Business Day service, you can anticipate prompt delivery of replacement parts, minimising any disruptions to your operations.
• Is this service available internationally? Yes, Cisco offers support services globally, though availability may differ by region. Check with your local Cisco representative for specifics.
• What should I do if I experience an issue with my TelePresence system? If you encounter any issues, contact Cisco support through your account, and they will assist in troubleshooting or processing a parts replacement.
• Can I extend the service beyond one year? Yes, renewal or extension of your service agreement can be done before the current term expires to ensure continuous support.