Cisco Partner Support Service TelePresence Video - Extended Service - 1 Year - Service

Introducing the Cisco Partner Support Service TelePresence Video - Extended Service - 1 Year. This exceptional support solution is tailored to ensure your video conferencing systems maintain peak performance throughout the year. By prioritizing reliability, rapid response, and cost-effectiveness, our service stands out as the ultimate choice for businesses eager to enhance their communication capabilities.

• Predictable Total Cost of Ownership: Achieve financial clarity with our service plan, which offers a transparent understanding of operational costs, promoting better financial planning and management for your business.
• Comprehensive Parts Replacement: The service includes a robust parts replacement feature that swiftly addresses any hardware issues, effectively preventing downtime and allowing you to maintain productivity.
• Fast and Reliable Response: Enjoy the benefits of a dedicated service depot that ensures efficient and cost-effective responses to any issues, guaranteeing seamless video conferencing capabilities.
• Physical Service Subtype: With a focus on physical maintenance, this service enhances usability and operational efficiency across all TelePresence systems, ensuring that your equipment is always in optimal condition.
• Quick Response Times: Experience maximum uptime with a Severity Level 1 response time of just 1 hour for urgent issues, allowing your business to rely on uninterrupted productivity.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 1 Year
• Coverage: 8 x 5 x Next Business Day Support
• Phone Support: 1-hour response time for Severity Level 1 issues
• Service Depot: Includes exchange and parts replacement service
• Service Characteristics: Focused on physical service for reliability and efficiency
• Productivity: Designed to ensure maximum productivity and timely resolutions

How to Install

Installing the Cisco Partner Support Service is straightforward. Follow these steps:

1. Purchase the service online or through your Cisco partner.
2. Upon confirmation, you will receive your service agreement via email.
3. Register your TelePresence system with the Cisco support portal.
4. Access the service features by logging into your account and following the provided instructions for support and maintenance requests.
5. In case of hardware issues, contact support to initiate the parts replacement process.

Frequently Asked Questions

• Q: What is included in the Cisco Partner Support Service?
  A: The service includes parts replacement, access to a dedicated service depot, and phone support with a rapid response time for urgent issues.
• Q: How does the parts replacement work?
  A: If any physical components of your TelePresence system fail, you can request a replacement through the service depot, and the parts will be shipped to you to minimize downtime.
• Q: Is there a limit to the number of service requests I can make?
  A: There is no limit to the number of service requests; however, certain conditions may apply based on warranty and service agreement terms.
• Q: Can I upgrade my service plan?
  A: Yes, you can upgrade your service plan by contacting your Cisco partner or the support team for options that best fit your business needs.
• Q: How do I reach customer support?
  A: Customer support can be contacted via the phone number provided in your service agreement or through the Cisco support portal for online assistance.