Cisco Partner Support Service TelePresence Video - Extended Service - 1 Year - Service

CiscoSKU: 11033245

Price:
Sale price$2,129.33

Description

The Cisco Partner Support Service TelePresence Video - Extended Service - 1 Year is the ideal solution for businesses seeking reliable and efficient communication through TelePresence Video systems. This premium service plan guarantees that your video conferencing tools operate at peak performance, allowing you to focus on your core business activities without the stress of technical interruptions. Suited for both small and large enterprises, this support service offers peace of mind with its comprehensive coverage and rapid response times, ultimately enhancing productivity and operational efficiency.

  • Comprehensive Parts Replacement: Quickly resolve any technical issues with our parts replacement feature included in the service, minimizing downtime and ensuring your TelePresence systems are always operational.
  • Reliable Service Depot: Access fast, reliable, and cost-effective support by utilizing our service depot, ensuring immediate assistance whenever you need it most.
  • Physical Service Subtype: Focused on providing better reliability and maximum productivity, enhancing your overall TelePresence experience.
  • Rapid Phone Support: Benefit from 1-hour phone support for Severity Level 1 issues, ensuring that critical problems are addressed promptly and your business operations remain efficient.
  • Extended Service Duration: With one full year of coverage, enjoy ongoing efficiency and guaranteed results from your TelePresence Video systems, backed by a dedicated support team.

Technical Details of Product

  • Service Type: Extended Support
  • Service Duration: 1 Year
  • Support Hours: 8 x 5 (Monday to Friday)
  • Response Time: Next Business Day for parts exchange
  • Support Channels: Phone support available with a 1-hour response for critical issues

How to Install

To get started with your Cisco Partner Support Service TelePresence Video, follow these simple steps:

  1. Purchase the service directly through your Cisco partner or authorized reseller.
  2. Upon purchase, you will receive a confirmation email containing activation instructions.
  3. Follow the activation link provided in the email to set up your service account.
  4. After activation, keep the contact details for support handy for any future issues.
  5. Regularly check your email for updates regarding service and support information.

Frequently Asked Questions

  • What is included in the Cisco Partner Support Service TelePresence Video? This service encompasses comprehensive parts replacement, access to a reliable service depot, rapid phone support, and a dedicated team aimed at quickly resolving issues.
  • How does the parts replacement service work? In the event of hardware failure, simply contact our support team. They will assess your situation and arrange for the next business day exchange of faulty parts.
  • What is the severity level of issues covered? The service includes a 1-hour response for Severity Level 1 issues, which are considered critical problems impacting your business operations.
  • Is there any limitation on the number of support calls I can make? No, there is no limitation. You can reach out for support as frequently as required during the service duration.
  • Can I extend my service after the first year? Yes, you can renew your Cisco Partner Support Service TelePresence Video for additional years. Your Cisco partner will assist you with the renewal process.

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