Cisco Partner Support Service TelePresence Video - Extended Service - 1 Year - Service

Discover unparalleled support for your Cisco TelePresence Video systems with the Cisco Partner Support Service. This extended service plan is designed to provide comprehensive coverage and assistance, ensuring your video conferencing solutions operate at peak performance throughout the year. With the added benefit of next business day service, you can focus on your business while we take care of your technology needs.

• Comprehensive Coverage: Enjoy peace of mind with our 1-Year service duration, providing extensive support for all your TelePresence Video needs. This ensures maximum productivity and timely results for your organization.
• Next Business Day Response: Benefit from our advanced parts replacement service that guarantees a response time of next business day for urgent issues, helping you minimize downtime and maintain your operational efficiency.
• Service Depot Access: Our service depot offers fast, reliable, and cost-effective responses. You can count on us to provide quick resolutions to any technical issues, allowing you to remain connected with your team and clients.
• Physical and Electronic Support: Our service covers both physical and electronic components, ensuring all aspects of your TelePresence Video system are managed effectively for optimal performance.
• Enhanced Usability and Efficiency: With a focus on parts service characteristics, we aim to improve usability and enhance the overall efficiency of your video conferencing solutions, making it easier for your team to communicate and collaborate.

Technical Details of Cisco Partner Support Service

• Service Type: Extended Support
• Service Duration: 1 Year
• Support Hours: 8 x 5 (8 hours a day, 5 days a week)
• Response Time: Next Business Day for Advanced Parts Replacement
• Service Depot: Yes
• Parts Replacement: Included
• Service Subtype: Physical and Electronic

How to Install Cisco Partner Support Service

Installing the Cisco Partner Support Service is simple and straightforward. Follow these steps to ensure your TelePresence Video system is covered:

1. Purchase the Cisco Partner Support Service through an authorized Cisco partner or online platform.
2. Receive your service contract and confirmation via email.
3. Register your Cisco TelePresence Video system with the provided service contract information.
4. Familiarize yourself with the support options available, including the service depot and parts replacement.
5. Contact Cisco support as needed, using your service contract number for efficient assistance.

Frequently Asked Questions

1. What does the Cisco Partner Support Service include? The service includes next business day parts replacement, access to a service depot, and support for both physical and electronic components of your TelePresence Video system.
2. How quickly will I receive replacement parts? With our next business day response time, you can expect swift delivery of replacement parts to minimize downtime in your operations.
3. Is the service available for both new and existing TelePresence Video systems? Yes, the Cisco Partner Support Service can be applied to both new purchases and existing TelePresence Video installations, ensuring ongoing support for your systems.
4. What are the hours of support for this service? The support is available 8 hours a day, 5 days a week, providing you with ample opportunity to reach out for assistance when needed.
5. Can I upgrade my support service after purchasing? Yes, you can discuss upgrade options with your Cisco partner or service representative to enhance your support coverage as your needs evolve.