Cisco Partner Support Service TelePresence Video - Service

The Cisco Partner Support Service TelePresence Video is an essential solution for qualified Cisco channel partners looking to enhance their operational support margins and broaden their service offerings. This comprehensive service is tailored to equip partners with the necessary tools and resources, enabling them to establish new support practices and significantly empower their business capabilities. With Cisco's robust infrastructure backing them, partners can confidently deliver their own branded services while maintaining primary responsibility for end-user support. The Partner Support Service (PSS) is designed for seamless implementation and guarantees high customer satisfaction through a variety of unique features.

• Enhanced Operational Support: The PSS provides partners with essential tools and information that enhance their operational support margins while enabling the expansion of service practices.
• Flexibility and Control: Partners are empowered to develop and deploy services based on foundational and smart capabilities, granting them complete control over their service offerings and customer interactions.
• Collaborative Offering: Uniquely structured for purchase and delivery by the partner, Cisco provides essential support, distinguishing it from Cisco Branded Services.
• Next Business Day Response: Experience the efficiency of a Next Business Day service response time, ensuring peace of mind for both partners and end-users.
• Phased Implementation: The service structure allows for a phased approach to implementation, offering flexibility and enabling partners to scale their services effectively.

Technical Details of Product

• Service Type: Partner Support Service (PSS)
• Support Model: Partner-delivered with Cisco support
• Response Time: Next Business Day
• Service Structure: Phased implementation model
• Primary Responsibility: Partner retains primary responsibility for end-user support

How to Install

Installing the Cisco Partner Support Service is straightforward. Follow these steps:

1. Purchase the Partner Support Service through your Cisco account.
2. Collaborate with the Cisco services infrastructure to plan your service deployment.
3. Develop your unique service offerings based on the foundational and smart capabilities provided.
4. Train your team on the service delivery model and establish support processes.
5. Launch your services and begin providing support to your end-users under your own brand.

Frequently Asked Questions

• What is the Cisco Partner Support Service TelePresence Video? The PSS is a service designed for Cisco channel partners to enhance their operational support and develop new service offerings while retaining primary responsibility for end-user support.
• How does the PSS differ from Cisco Branded Services? PSS is purchased and delivered by the partner, while Cisco Branded Services are sold by the partner but fulfilled by Cisco.
• What is the typical response time for support? The service offers a Next Business Day response time, ensuring that partners can provide timely support to their end-users.
• Can I implement this service in phases? Yes, the PSS is structured to allow for phased implementation, providing flexibility as you scale your offerings.
• What responsibilities do I have as a partner? As a partner, you will retain primary responsibility for providing support to your end-users, with the backing of Cisco's support infrastructure.