Cisco Partner Support Service TelePresence Video - Service

The Cisco Partner Support Service TelePresence Video is a revolutionary service designed specifically for Cisco channel partners, empowering them with vital tools and resources to enhance their operational support capabilities. This service not only aids in expanding business functionalities but also assists partners in delivering exceptional support services to end users under their own brand of collaborative service. Here’s what makes Cisco Partner Support Service TelePresence Video a valuable addition to your offerings:

• Empowering Partners: The Partner Support Service (PSS) is tailored specifically for Cisco channel partners, enabling them to enhance their operational capabilities and offer a diverse range of support services.
• Collaborative Offering: Unlike Cisco Branded Services, where Cisco fulfills the service, PSS allows partners to develop and deliver their own services with the backing of Cisco's extensive services infrastructure.
• Phased Implementation: PSS is structured for a phased implementation, allowing partners to incorporate new service offerings smoothly and efficiently into their existing operations.
• Reliable Technical Support: Partners can provide end users with reliable technical support to resolve any issues that arise, ensuring a seamless user experience.
• Next Business Day Response: The service guarantees a Next Business Day service response time, allowing partners to address technical issues quickly and efficiently for maximum customer satisfaction.

Technical Details of Product

• Service Type: Partner Support Service (PSS)
• Target Users: Cisco channel partners
• Support Coverage: Technical support and operational service enhancement
• Implementation Approach: Phased implementation strategy
• Response Time: Next Business Day service response

How to Install

Installing the Cisco Partner Support Service TelePresence Video involves a few straightforward steps:

1. Purchase the Partner Support Service offering tailored to your needs through your Cisco channel partner account.
2. Engage with Cisco's support team to understand the resources and tools available for your implementation.
3. Develop your service offerings based on the foundational and smart capabilities provided by Cisco.
4. Deploy the services with a clear communication plan to inform your end users about the new support options.
5. Utilize the Cisco services infrastructure to ensure ongoing support and training as you roll out your new services.

Frequently Asked Questions

• What is the main benefit of using the Cisco Partner Support Service? The main benefit is that it allows Cisco channel partners to improve operational support margins and expand their range of support services while retaining control over their service branding.
• How does PSS differ from Cisco Branded Services? PSS empowers partners to develop and deliver their own services, while Cisco Branded Services are fulfilled directly by Cisco.
• What kind of technical support does PSS provide? It provides reliable technical support to resolve various technical issues encountered by end users.
• What is the expected response time for service issues? PSS guarantees a Next Business Day response time for service issues, ensuring quick resolutions.
• Can I implement PSS in phases? Yes, PSS is structured to allow for phased implementations, making it easier for partners to integrate new services into their existing offerings.