Cisco Return Material Authorization (RMA) Only - Extended Service - 24x7x4 Meraki MX105 Router

This description highlights Cisco’s RMA Only Extended Service for the Meraki MX105 Router, designed to keep your network operating smoothly with proactive parts replacement, rapid exchanges, and a predictable total cost of ownership. With around-the-clock coverage and a depot-based service model, you gain faster recovery from hardware issues, minimal downtime, and a clear path to maintaining your Meraki MX105 deployment in peak condition.

• RMA-only coverage with extended service: This plan focuses on return material authorization and replacement support, ensuring you have a streamlined path to hardware reliability for your Meraki MX105 router.
• 24x7x4 hour support: Around-the-clock access to assistance with a four-hour response/repair window, helping you minimize downtime during critical network moments.
• Service Depot and rapid exchange: Replacements are handled through Cisco’s service depot network, with fast shipment of a replacement unit so you can restore network services quickly.
• Parts replacement to keep systems healthy: The service includes necessary hardware parts so the MX105 remains functional and secure against common failures.
• Predictable total cost of ownership: Simplified budgeting with a fixed service coverage model, reducing surprise maintenance expenses and easing procurement planning.

Technical Details of Cisco Return Material Authorization (RMA) Only - Extended Service - 24x7x4 Meraki MX105 Router

• Service Type: Return Material Authorization (RMA) Only, Extended Service
• Coverage Window: 24x7x4 (24 hours per day, 7 days per week, 4-hour response/repair window)
• Repair/Exchange Model: Service Depot-based replacement with expedited shipment of a replacement MX105 unit
• Device Compatibility: Meraki MX105 Router
• Inclusions/Exclusions: Includes parts replacement and depot exchange; does not include on-site labor unless specifically stated in a separate agreement

How to Install Cisco Return Material Authorization (RMA) Only - Extended Service - 24x7x4 Meraki MX105 Router

Because this is an RMA-only service, installation steps center on replacing the failed MX105 unit with a replacement received through the depot process. Begin by confirming your service authorization is active and that the replacement unit has been received. When you replace hardware, follow Cisco Meraki MX105 setup procedures to reintroduce the device into your network: physically install the new router, connect to power and network interfaces, and apply the appropriate configuration, licensing, and policies. If a swap is part of the service, you will typically receive an RMA return label for the failed unit and instructions for sending it back in the provided packaging. After installation, verify device visibility, ensure internet connectivity, and confirm that security policies, VPN tunnels, and SD-WAN configurations are operational. For best results, coordinate with your network team to schedule the swap during a maintenance window and document the change in your change management records.

Note: This service focuses on rapid replacement and depot-based support rather than on-site labor. If on-site engineering is required or requested, review a separate service agreement that outlines on-site coverage, travel, and labor terms. Always ensure firmware and licensing are current after installation to maximize performance and security. By aligning the RMA process with your organization's ITSM and asset management practices, you can reduce downtime and maintain consistent network performance across your Meraki MX105 deployment.

Frequently asked questions

• Q: What is included in the RMA Only Extended Service for the MX105?
  A: The service includes return material authorization support, hardware parts replacement, and depot-based exchange with a 24x7x4 coverage window. On-site labor is not included unless specified in a separate contract.
• Q: How quickly will I receive a replacement MX105 under this plan?
  A: Replacement turnaround is designed around a 4-hour window under 24/7 coverage, with exchanges processed through Cisco’s service depot network to minimize downtime.
• Q: Does this service cover software licensing or firmware updates?
  A: The RMA-only extended service focuses on hardware replacement and depot exchange. Licensing and firmware management are typically addressed through standard Cisco Meraki management tools and entitlements separate from the RMA coverage.
• Q: Is on-site installation included?
  A: No on-site labor is included unless you have a separate on-site service agreement. The standard RMA process is depot-based, with replacement shipped to the customer and the failed unit returned as instructed.
• Q: What should I do to initiate an RMA replacement?
  A: Contact your Cisco Meraki support or authorized reseller to initiate the RMA. You will receive instructions for the replacement shipment, RMA labeling, and packaging requirements for sending back the failed unit.
• Q: Does this service apply to all MX models?
  A: This description specifically references the Meraki MX105. For other MX models, verify compatibility and service terms with your provider.