Cisco Return Material Authorization (RMA) Only - Extended Service for Meraki MX105 Router

Experience maximum uptime and rapid problem resolution with Cisco Return Material Authorization (RMA) Only - Extended Service, designed specifically for Meraki MX105 Routers. This comprehensive service pairing delivers worry-free hardware replacement with a true on-site exchange, 24/7x4 coverage, and all required parts to get your network back in service fast. Whether you’re mitigating downtime during peak business hours or ensuring round-the-clock support for mission-critical applications, this RMA-only plan gives you certainty, speed, and access to Cisco’s trusted engineering resources. It’s the smart, scalable way to protect your Meraki MX105 investment and keep your network operating smoothly in today’s fast-paced environment.

• Fast, worry-free hardware replacement: When a Meraki MX105 encounters a fault, this RMA-Only Extended Service streamlines the process by providing a replacement unit on-site. That means less downtime and fewer logistics hassles for your IT team. The goal is simple: swap the faulty device quickly, so your network continues to function with minimal interruption. The on-site exchange model eliminates the back-and-forth shipping delays typical of traditional RMAs, helping you recover Internet connectivity and security faster.
• 24x7x4 on-site support: This service operates around the clock, every day of the week, with a four-hour on-site response window. Whether it’s late night maintenance, a weekend emergency, or a business-day crisis, you have access to Cisco-certified technicians who arrive ready to complete the swap and restore service. The four-hour on-site commitment translates into meaningful reductions in downtime and service-level risk for critical edge devices like the MX105.
• Comprehensive parts coverage included: Parts necessary for the replacement are included as part of the extended service, so there’s no need to track down or pay for individual components. This reduces procurement delays and ensures a smooth, end-to-end replacement experience. With parts availability covered, you can expect faster repair cycles and a more predictable upgrade path for your network edge.
• On-site expertise from Cisco professionals: The RMA-Only Extended Service leverages Cisco’s engineering and field-support resources. A trained technician arrives with the replacement hardware, performs the swap, and can assist with quick post-exchange checks. This on-site presence helps verify network functionality, validate configurations, and answer operational questions on the spot—so your team can resume normal operations sooner.
• Designed for Meraki MX105 routers: This service is tailored to the Meraki MX105, ensuring compatibility, proper hardware handling, and accelerated fault resolution specific to Meraki’s architecture. By focusing on a single product family, Cisco can optimize the exchange process, reduce troubleshooting time, and deliver a more reliable, predictable service experience for Meraki customers using MX105 devices.

Technical Details of Cisco Return Material Authorization (RMA) Only - Extended Service for Meraki MX105 Router

• Service Type: RMA Only with On-site Exchange. The process centers on replacing defective equipment at your location rather than returning devices to a repair center.
• Coverage Window: 24 hours a day, 7 days a week, 365 days a year (24x7x4). This ensures continuous support even during weekends and holidays.
• On-site Response Time: Four-hour on-site response. Cisco-certified technicians are dispatched to your site within four hours of service authorization to perform the exchange.
• Parts Included: Replacement parts are included as part of the service package, minimizing additional procurement steps and potential delays.
• Device Covered: Meraki MX105 Router. Service is scoped to the MX105 family and aligned with Meraki’s hardware characteristics and replacement practices.
• Geographic Availability: Service is designed to support customers with on-site coverage where Cisco field technicians can reach the site within the on-site window, subject to standard service terms and regional availability.

How to install Cisco Return Material Authorization (RMA) Only - Extended Service

• 1. Verify eligibility and device details: Confirm that your Meraki MX105 is within the scope of the RMA-Only Extended Service and gather essential information such as serial number, current firmware state, and your service contract details. This helps initiate the exchange smoothly and ensures the correct replacement parts are aligned with your device.
• 2. Initiate the service request: Contact Cisco support or your Cisco account representative to initiate the RMA. Provide the required device details, your preferred on-site window, and any access instructions for the installation site. The goal is to schedule the on-site exchange at a time that minimizes disruption to your operations.
• 3. Prepare the site for the technician: Ensure the MX105 is accessible, power is available, and any required rack or mounting locations are prepared. Have a point of contact ready on site for the technician, and provide any necessary access codes or security clearances to avoid delays during the visit.
• 4. On-site exchange execution: A Cisco-certified technician arrives with the replacement MX105 unit and performs the swap. The technician verifies network connectivity, reconfigures interfaces as necessary, and conducts a quick functional check to verify that the replacement is operating correctly before leaving the site.
• 5. Return and documentation: Return the defective MX105 unit per the service instructions (which may include packaging for safe return). Obtain service completion documentation, including confirmation of successful replacement, any configuration notes, and next steps for monitoring and support. Update asset records to reflect the new device.

Frequently asked questions

• Q: What does RMA Only Extended Service include? A: It includes a guaranteed on-site replacement (exchange) for a faulty Meraki MX105 router, with 24x7x4 coverage and replacement parts included. The service is designed to minimize downtime by enabling rapid hardware swaps at your location.
• Q: Which device is covered? A: The service is specifically designed for Meraki MX105 routers. It ensures compatibility with MX105 hardware and the appropriate replacement processes for this model.
• Q: What does 24x7x4 mean? A: 24x7x4 denotes 24 hours per day, 7 days per week, with a four-hour on-site response window. This guarantees round-the-clock access to support and a rapid on-site technician arrival for exchanges.
• Q: Are parts included? A: Yes. Replacement parts required for the on-site exchange are included under the service, reducing procurement steps and speeding up the repair process.
• Q: How does the on-site exchange work? A: When you experience a fault, a Cisco technician arrives with a replacement MX105 unit, performs the swap on-site, verifies basic functionality, and provides any needed post-exchange guidance. The defective unit is returned or managed according to the service terms.
• Q: How do I activate this service? A: Activation typically involves contacting Cisco Support or your Cisco channel partner, providing device details for the MX105, and scheduling the on-site exchange. After activation, you’ll receive confirmation with the scheduled window and what to expect on arrival.