Cisco Return Material Authorization (RMA) Only - Extended Service for 48xGIGE740

Protect and optimize your Cisco networking investment with the Cisco Return Material Authorization (RMA) Only - Extended Service. This program is designed for enterprise environments where uptime, reliability, and predictable maintenance costs are non-negotiable. With 24/7 support, a guaranteed 2-hour response, and depot-based hardware exchanges, you can keep your critical data center and campus networks running smoothly even in the face of hardware faults or component wear. The offering is tailored for high-density deployments, including the 48xGIGE740 family, ensuring you receive targeted coverage that aligns with your topology and performance requirements. By leveraging RMA Only, you gain a streamlined procurement path, faster fault resolution, and a clear, predictable total cost of ownership that helps your IT team plan and budget with confidence. This service is ideal for organizations that rely on Cisco’s trusted reliability and want to minimize downtime without incurring unexpected repair expenses.

• Rapid hardware replacement with 24x7 availability and a guaranteed 2-hour response time, ensuring mission-critical networks stay online during peak load or faults.
• Depot-based exchange model reduces on-site downtime by delivering a ready-to-install replacement unit from a Cisco service depot, enabling rapid fault resolution and minimal business interruption.
• Comprehensive coverage for eligible Cisco devices under the RMA program, including necessary parts and components to restore full functionality quickly.
• Predictable total cost of ownership through a fixed annual service fee, eliminating surprise repair bills and enabling precise budgeting for network maintenance and upgrades.
• Optimized for high-density 48xGIGE740 deployments, providing reliable hardware support that sustains performance, scalability, and consistent uptime across your network.

Technical Details of Cisco Return Material Authorization (RMA) Only - Extended Service - Service 48fp L3cld-mngd 48xgige740

• Service Type: RMA Only; Extended Service coverage for eligible Cisco networking hardware
• Warranty/Support Model: 24x7 access to Cisco support with a defined 2-hour SLA for replacement parts or units
• Delivery Model: Depot-based exchange; replacement unit delivered from Cisco service depot, with return instructions for the defective unit
• Included for each case: Parts replacement and physical exchange to ensure device uptime
• Target Equipment: Cisco devices within the 48-port GigE740 family or equivalent, configured for high-density deployments
• Geographic Availability: Worldwide coverage per Cisco service terms; region-specific exceptions may apply

How to install Cisco RMA service

• Confirm eligibility and obtain an RMA number by logging into your Cisco Services portal or contacting your Cisco account team, ensuring you have the correct device serial numbers and service tier.
• Review your device warranty status, current service level, and escalation path to verify that the 24x7 coverage and 2-hour SLA apply to the affected equipment in your location.
• Back up configurations and document device-specific details such as serial number, firmware version, and network role to simplify post-swap reconfiguration and minimize downtime.
• Prepare the defective unit for shipment in accordance with Cisco’s RMA packaging guidelines, affixing the RMA number clearly on the package to expedite receipt and processing at the service depot.
• Receive the replacement unit from the Cisco service depot, perform a fast on-site or lab verification, and connect power and network interfaces to confirm basic operability. Follow established post-swap procedures to validate network integration and service continuity.
• Return the defective unit according to the provided return instructions, and update your asset management records to reflect the new unit and the active extended service, ensuring ongoing traceability and SLA adherence.

Frequently asked questions

• Q: What does RMA Only Extended Service include? A: It provides a return material authorization program with extended coverage, depot-based exchanges, 24/7 support, and included parts replacement to minimize downtime and keep devices healthy.
• Q: How fast is the response time? A: The service offers around-the-clock support with a defined 2-hour SLA for eligible incidents, subject to regional terms and device compatibility. This helps you maintain high availability and rapid fault resolution.
• Q: Is on-site service available? A: This RMA-Only Extended Service is depot-based; on-site service is not typically included unless specified in a separate service option or higher tier of coverage.
• Q: Which Cisco devices are covered? A: Coverage applies to eligible Cisco networking hardware identified for RMA programs, including high-density deployments such as the 48xGIGE740 family and other compatible devices in the same product line.
• Q: How do I start? A: Contact Cisco Support or your authorized Cisco partner to initiate the RMA process, obtain the RMA number, and arrange shipment of the device to the service depot for replacement and processing.