Cisco RMA Only - 3 Year Service for Meraki MX84 Cloud M

Maximize uptime and simplify hardware management with Cisco RMA Only - a comprehensive 3-year service plan designed specifically for the Meraki MX84 Cloud M security appliance. This service focuses on fast, reliable hardware replacement so your network stays protected, connected, and productive as you pursue bold IT initiatives like cloud adoption, edge mobility, and modern collaboration. By partnering with Cisco, you gain access to trusted support, streamlined claim processes, and a clear, predictable path to keep your Meraki MX84 performing at peak levels. Whether you are expanding a growing branch office, consolidating remote sites, or refreshing your security stack, this 3-year RMA service helps you minimize downtime, accelerate recovery, and maintain business continuity in an ever-evolving technology landscape.

• Fast hardware replacement minimizes downtime by ensuring defective MX84 units are swapped quickly, so your network resumes normal operations with minimal disruption.
• Three-year protection provides extended coverage for your Meraki MX84 Cloud M, helping you safeguard against unexpected hardware faults during a critical period of growth and change.
• Simple activation and claims streamline the process—activate the service, initiate an RMA claim, and receive a replacement device without the complexity of custom contracts or separate support arrangements.
• Cisco Meraki ecosystem access connects you to Cisco’s trusted support channels, centralized case management, and compatibility with Meraki Cloud Management for efficient device tracking and administration.
• Clear terms for business continuity align with IT roadmaps focused on cloud, mobility, and collaboration, ensuring your MX84 remains a reliable backbone for secure remote work and distributed networks.

Technical Details of Cisco RMA Only - 3 Year Service Meraki MX84 Cloud M

• Service Type: RMA Only (Hardware Replacement) for Meraki MX84 Cloud M
• Duration: 3 years from activation
• Applicable Product: Cisco Meraki MX84 Cloud M security appliance
• Activation Requirement: Activation required at purchase and within Cisco/partner portals
• Support Access: Cisco support channels and partner networks for claim processing and coordination
• Coverage Scope: Hardware replacement coverage for defective units; excludes software upgrades or non-hardware services unless specified
• Claim Process: RMA claims initiated through approved portals or support contacts; replacement device shipped following claim review
• Asset Management: Guidance and tools to manage the MX84 asset lifecycle within your security and networking portfolio

how to install Cisco RMA Only - 3 Year Service Meraki MX84 Cloud M

• Confirm eligibility and purchase the RMA service through your Cisco partner or authorized distributor, ensuring the service term matches your deployment timeline.
• Activate the RMA service in the Cisco/Meraki portal and link the MX84 Cloud M serial number to the service contract for accurate device tracking.
• Maintain documentation for your MX84, including purchase date, serial number, and existing deployment details, to expedite future claims.
• In the event of a hardware fault, initiate an RMA claim through the approved portal or contact Cisco support to begin the replacement workflow.
• Receive the replacement MX84 Cloud M or approved substitute, follow the provided instructions to configure the new device, and return the defective unit according to RMA instructions.
• Update asset records and restore network services by reconfiguring the MX84 in Meraki Cloud Management, ensuring continuity of security policies, VPNs, and connectivity.

Frequently asked questions

• What does “RMA Only” mean for the Meraki MX84 Cloud M? This service provides hardware-only replacement support for defective MX84 units over a 3-year term. It does not cover software upgrades, feature additions, or on-site labor unless explicitly included in your contract terms.
• How do I activate the 3-year RMA service? Activation is completed through the Cisco/Meraki portal or via your authorized Cisco partner. You will need the device serial number, purchase information, and the service contract details to link the MX84 to the plan.
• Which devices are eligible under this plan? The plan is specifically designed for Cisco Meraki MX84 Cloud M security appliances. Other Meraki models or network devices may have separate service offerings.
• What happens if I need multiple replacements during the term? The RMA process supports multiple hardware replacements within the 3-year term as defined by the service terms. Each replacement will follow the standard RMA workflow and eligibility criteria outlined in your contract.
• Who can I contact for support or claims? Support and claims are handled through Cisco’s support channels or your authorized Cisco partner. Access to the Meraki portal, claim submission, and case management will be provided as part of the service enrollment.