Cisco RMA Only - 3 Year - Service L2 Cld Managed 48x

CiscoSKU: 6538731

Price:
Sale price$1,558.82

Description

Discover the Cisco RMA Only 3 Year Service in a robust, cloud-managed package designed to protect your fleet and maximize network uptime. This premium support plan delivers dependable, rapid hardware replacement with a 24/7 support backbone and a guaranteed 4-hour exchange window. Built for reliability and peace of mind, it’s the ideal upgrade for organizations that rely on Cisco infrastructure and demand minimal downtime, predictable budgeting, and streamlined service activation. This service-level agreement (SLA) extends coverage across your Cisco devices with an efficient RMA process, so your network keeps performing at peak efficiency even in the face of hardware failure.

  • 3-year RMA replacement service protects your Cisco investment and reduces downtime, ensuring you’re back in operation quickly after a hardware fault.
  • 24x7 access to Cisco-certified support with a 4-hour exchange window, delivering timely completion and dependable service resolution when issues arise.
  • Cloud-managed L2 capability provides centralized visibility and streamlined management for quick coordination between your IT team and Cisco support resources.
  • Peace of mind and predictable total cost of ownership (TCO) through a structured, turnkey replacement process that minimizes disruption to critical business operations.
  • Designed to scale with mid-to-large networks (48x) and optimized for environments where reliability and rapid response are paramount.

Technical Details of Cisco RMA Only - 3 Year - Service L2 Cloud Managed 48x

  • Service type: RMA replacement
  • Duration: 3 years
  • Response and replacement: 24x7 support with 4-hour exchanges
  • Delivery model: Exchange-based, designed to minimize downtime
  • Management: Cloud-managed L2 service for enhanced visibility and coordination
  • Scope: Suitable for networks configured with up to 48x elements (as indicated by the product line)
  • Coverage notes: Global availability where Cisco support resources are offered

how to install Cisco RMA Only - 3 Year - Service L2 Cloud Managed 48x

Activation and utilization of the Cisco RMA Only service are straightforward and designed to integrate seamlessly with your existing Cisco deployments. The following steps outline the typical process to get your RMA service up and running and to ensure you receive the promised 4-hour exchange when needed. Note that actual procedures may vary slightly by region and account agreement; always refer to your Cisco service contract for precise instructions.

  • Confirm eligibility: Review your purchase documentation and ensure your device qualifies for the RMA Only 3 Year service. This typically includes Cisco products supported under the L2 Cloud Managed program and within the 3-year window from purchase.
  • Activate the service: Engage with your Cisco account team or partner to activate the RMA Only plan on the affected devices. Provide serial numbers, model details, and any relevant case history to expedite processing.
  • Open an RMA case: If a hardware issue is detected, contact Cisco Support to open an RMA case. The case will be assigned a priority based on your service level and current network impact.
  • Receive replacement: Cisco will authorize and ship replacement hardware under the 4-hour SLA. Plan for on-site or remote replacement according to your location and the specific device type.
  • Return the defective unit: Follow the provided return instructions to ship the failed hardware back to Cisco or to an authorized depot. Maintain proper packaging to avoid damage during transit.
  • Verify and document: Upon receipt of the replacement, verify device functionality and update asset records. Confirm service activation in your management portal and note any VLANs, configurations, or licenses that may need to be re-applied.
  • Ongoing support: Leverage 24x7 access for ongoing issue resolution, monitoring, and proactive alerts. The cloud-managed component enables centralized visibility for your IT team, aiding faster diagnostics and collaboration with Cisco technicians.

Frequently asked questions

  • Q: What is included in the Cisco RMA Only - 3 Year - Service L2 Cloud Managed 48x?
    A: This service provides a three-year RMA replacement option with a 24x7 support window and a guaranteed 4-hour replacement, backed by cloud-managed L2 capabilities to streamline management and coordination for 48x deployments.
  • Q: What does 24x7 x 4 Hour mean in practice?
    A: It means you have round-the-clock access to Cisco support, and, once an RMA is approved, a replacement hardware shipment is scheduled to arrive within four hours—subject to regional availability and service terms.
  • Q: Is this service suitable for all Cisco devices?
    A: The RMA Only 3 Year plan is designed for eligible Cisco devices within the L2 Cloud Managed program and meeting the contract requirements. For exact device eligibility, consult your Cisco reseller or account representative.
  • Q: How does the cloud-managed aspect help my team?
    A: The cloud-managed component provides centralized visibility, easier case coordination, and faster diagnostics. IT teams can monitor device health, track service status, and coordinate with Cisco technicians without juggling multiple portals.
  • Q: What should I prepare when filing a claim?
    A: Have the device model, serial number, purchase date, and a clear description of the issue ready. Providing a recent backup of configurations and relevant network topology can help streamline the process.
  • Q: Does the 4-hour replacement guarantee apply to all regions?
    A: The 4-hour SLA is subject to regional capabilities and service terms. Your account representative will confirm the exact delivery SLA for your location as part of the contract.

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