Description
Protect your network with Cisco Services for Intrusion Prevention Systems On-Site Support—an extended, on-site maintenance program designed specifically for Intrusion Prevention Systems (IPS). This 1-year service delivers dependable, hands-on expertise right at your location, helping you maximize IPS uptime, reduce mean time to repair, and maintain peak security performance. With an emphasis on physical service, regular maintenance, and a replacement option to resolve issues quickly, this offering minimizes disruption while keeping your security infrastructure aligned with Cisco best practices.
- On-site support with 8 x 5 x 4 Hour coverage, ensuring rapid access to Cisco experts during business hours and predictable response windows
- Extended service commitment for 1 full year, providing long-term reliability and consistent maintenance for IPS deployments
- Maintenance and physical service delivered on-site to diagnose, repair, and optimize IPS hardware and configurations
- Replacement service included to resolve problems promptly, helping you minimize downtime and protect critical network perimeters
- Specifically tailored for Intrusion Prevention Systems to maximize uptime, performance, and security posture across your security stack
Technical Details of Cisco Services for Intrusion Prevention Systems On-Site Support - Extended Service - 1 Year - Service
- Service Type: On-site Support
- Coverage Window: 8 x 5 x 4 Hour
- Duration: 1 Year
- Service Category: Maintenance, Physical Service
- Replacement Service: Included
- Audience: Intrusion Prevention System environments requiring hands-on engineering and hardware maintenance
How to install Cisco Services for Intrusion Prevention Systems On-Site Support - Extended Service - 1 Year - Service
Activating this on-site extension service is designed to be straightforward and unobtrusive to your security operations. Follow these practical steps to get started and ensure you receive timely, effective on-site support for your IPS:
- Verify eligibility and scope: Confirm that your IPS deployment and hardware are compatible with the extended on-site service and that the 1-year term applies to your subscription or purchase agreement.
- Place the service order: Work with your Cisco account team or authorized reseller to add the Extended Service to your existing IPS purchase. Ensure that the order includes the 8 x 5 x 4 Hour on-site coverage and the replacement option.
- Schedule the initial on-site visit: Coordinate a convenient date and time for the first on-site engagement. Provide access details, asset inventory, and any escalation contacts to facilitate a smooth arrival.
- Prepare the environment: Have IPS hardware, software versions, and current configurations documented. Gather any known issues, recent incidents, and relevant logs to share with the on-site engineer during the visit.
- Enable access and dependencies: Ensure the on-site team can physically access the IPS devices, power, and network infrastructure. Provide any required security clearances or access credentials ahead of time.
- On-site service execution: A Cisco engineer visits your site to perform maintenance, diagnostics, and any necessary hardware or configuration adjustments. Replacement services are activated as needed to resolve issues efficiently.
- Validation and documentation: After the engagement, confirm that the IPS operates to expected performance levels. Obtain a brief report detailing actions taken, outcomes, and any recommended follow-ups for long-term stability.
What this service delivers for your IPS environment
This on-site extended service focuses on ensuring your intrusion prevention system operates within its optimal security and performance envelope. The combination of on-site presence, routine maintenance, and a built-in replacement option reduces the risk of prolonged outages and accelerates issue resolution. By pairing physical service with structured support windows, Cisco helps your security team maintain consistent protection without sacrificing network availability or administrative efficiency. The service is particularly valuable in environments where uptime is critical and where in-person engineering expertise accelerates troubleshooting, firmware validation, rule-set optimization, and hardware health assessments.
Frequently asked questions
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Q: What is included in this extended service?
A: The offering provides on-site support for Intrusion Prevention Systems with 8 x 5 x 4 Hour coverage over a 1-year period, maintenance and physical service conducted on-site, and a replacement service included to resolve problems efficiently. -
Q: How long does the service last?
A: The service duration is 1 year from the start date of the contract or activation date, with ongoing on-site support throughout the term as defined by the agreement. -
Q: What does the replacement service mean?
A: If a problem cannot be resolved remotely or requires hardware remediation, the replacement service is included to facilitate prompt resolution, minimizing downtime and preserving IPS protection. -
Q: Is this service applicable to all Cisco IPS models?
A: The service is designed for Cisco Intrusion Prevention Systems deployments and is scoped to the IPS environment covered by your contract. Confirm compatibility with your specific IPS model and software version with your Cisco account team. -
Q: How do I request on-site support?
A: Contact your Cisco account representative or authorized reseller to add the Extended Service to your IPS purchase. Schedule an on-site visit and provide access details and asset inventory to ensure a smooth service delivery. -
Q: What should I prepare before the engineer arrives?
A: Prepare the IPS hardware and software details, current configurations, and any known issues or recent incidents. Provide network access, power, and any required facility access permissions to minimize on-site time. -
Q: Will the on-site engineer provide documentation?
A: Yes. After the service engagement, you should receive a summary of actions performed, outcomes, and recommendations for ongoing maintenance or optimization to sustain IPS effectiveness.
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