Cisco Smart Care Service Core - Extended Service - 1 Year - Service

The Cisco Smart Care Service Core - Extended Service - 1 Year delivers unparalleled support and assurance for your Cisco networking infrastructure. Designed to safeguard your investment and enhance operational reliability, this service plan ensures your networking hardware runs efficiently with minimal interruptions. Embrace this extended service to maintain peak performance and minimize downtime for your critical systems. Below, we highlight the essential features and benefits of the Cisco Smart Care Service Core.

• Comprehensive Parts Replacement: Experience dependable efficiency with our dedicated parts replacement service, specifically designed to reduce disruptions in your daily operations and ensure seamless performance.
• Extended Service Duration: Maximize your investment with a full year of comprehensive support, allowing your systems to maintain optimal productivity and performance throughout the year.
• Priority Phone Support: Gain access to one hour of expert phone support with a Severity Level 1 response time. This guarantees that critical issues are swiftly resolved, ensuring your network remains operational.
• Physical and Electronic Protection: Benefit from our service options that offer robust physical and electronic protection, enhancing your equipment's usability and operational efficiency.
• Next Business Day Exchange: Enjoy the advantages of an 8 x 5 support structure with next business day exchange for parts, minimizing downtime and keeping your network running without interruptions.

Technical Details of the Product

• Service Type: Extended Service
• Service Duration: 1 Year
• Service Hours: 8 x 5
• Response Time: 1 Hour for Severity Level 1
• Service Method: Parts Exchange - Physical, Electronic

How to Install

To take advantage of the Cisco Smart Care Service Core, follow these straightforward steps:

1. Purchase the Cisco Smart Care Service Core from an authorized vendor.
2. Receive service confirmation and relevant documentation from Cisco.
3. Ensure your Cisco equipment is registered and eligible for the extended service.
4. Contact Cisco support to activate your service plan and obtain any necessary assistance.
5. Utilize the service as required, documenting any incidents for streamlined support.

Frequently Asked Questions

• What is covered under the Cisco Smart Care Service Core? The service encompasses parts replacement, phone support, and next business day exchange for both physical and electronic components.
• How can I contact support if I need assistance? You can reach out to Cisco support via phone during business hours, ensuring priority support based on the severity of your issue.
• Is this service suitable for all Cisco networking products? While the Cisco Smart Care Service Core is compatible with a wide range of Cisco products, it is advisable to verify compatibility with your specific equipment before making a purchase.
• What does the one-hour response time mean? A one-hour response time indicates that once you report a Severity Level 1 issue, Cisco support will respond to your request within one hour to assist you in resolving the problem.
• Can I extend the service after the one-year period? Yes, you have the option to renew or extend your Cisco Smart Care Service Core plan before it expires, ensuring you continue to receive uninterrupted support.