Cisco Smart Net Total Care - 3 Year - Service

With so much depending on your network, even a routine issue can have a major effect on your customers, your employees, and your business profitability. Cisco® Customer Experience (CX) provides the support you need—from the first purchase of your Cisco products with our foundational services through ongoing, proactive coverage designed to keep your network performing at peak. Cisco Smart Net Total Care is the cornerstone of CX for organizations that demand reliability, rapid issue resolution, and seamless lifecycle management of Cisco hardware and software. This 3-year service delivers comprehensive support that spans hardware and software, empowering IT teams to focus on strategic initiatives rather than reactive firefighting. When you choose Cisco Smart Net Total Care, you’re investing in a single, scalable support framework that grows with your network—from small branches to large campus environments and data centers—so you can maximize uptime, reduce mean time to repair, and protect your critical business services.

• Comprehensive coverage for Cisco hardware and software: This service provides broad, end-to-end protection across your Cisco portfolio, covering eligible devices, modules, and software across your network. By consolidating support into one plan, you minimize gaps in coverage and simplify renewal management, giving you a single point of accountability for all Cisco assets that are in scope.
• 24/7 Technical Assistance Center (TAC) and expert escalation: Access Cisco’s global TAC around the clock for rapid diagnosis, guidance, and escalation of complex issues. Whether you’re dealing with a critical outage or a challenging configuration problem, you’ll work with seasoned engineers who understand Cisco architectures and best practices to restore service quickly and accurately.
• Hardware replacement and service levels designed for uptime: Depending on device type and region, automated hardware replacement options and defined service levels help minimize downtime. The plan often includes upgraded response times and proactive remediation steps to ensure your network devices are repaired or replaced with minimal disruption to business operations.
• Software updates, security advisories, and life-cycle support: Stay current with Cisco software releases, security advisories, and interoperability guidance. Regular software updates help you mitigate vulnerabilities, improve performance, and take advantage of new features that extend the value of your Cisco investment over the full lifecycle of your network.
• Global coverage, portal access, and simplified management: A single, consistent support experience across regions reduces complexity for multinational organizations. You gain access to the Cisco Support Portal and management tools that help you track cases, monitor asset status, and receive timely notifications about coverage and upgrades, all from one place.

Technical Details of Cisco Smart Net Total Care - 3 Year - Service

• Product type: Technical Support Service covering Cisco hardware and software products within the service scope.
• Service duration: 3 years from activation date or as defined by the purchase agreement.
• Coverage scope: Global support for eligible Cisco devices and software under the terms of the service contract.
• Response and resolution: Access to Cisco TAC with appropriate response times based on device criticality and regional availability; hardware replacement options where applicable and in-scope.
• Activation and enrollment: Activation typically completed by Cisco or an authorized reseller at purchase; customers should provide device serial numbers and asset details to ensure complete coverage.
• Portal access: Access to the Cisco Support Portal and related tools for case management, software advisories, and asset monitoring.
• Regional considerations: Coverage and service levels may vary by country or region; terms are defined in the service contract and regional addenda.
• Limitations: Specifications and exact terms may depend on device type, product family, and regional availability; refer to the final contract for precise inclusions and exclusions.

How to Install Cisco Smart Net Total Care - 3 Year - Service

Activation of Cisco Smart Net Total Care is normally performed by your Cisco partner or authorized reseller at the time of purchase. After activation, coverage is registered in the Cisco Support Portal, enabling you to manage service requests, access TAC assistance, and monitor device inventory. To ensure a smooth onboarding, gather essential information such as device serial numbers, model identifiers, and a list of all assets intended to be included in the coverage. Your partner will typically upload or register your inventory in the portal to establish a complete view of the scope of coverage and to enable proactive health checks. Once active, you can log in to the Cisco Support Portal to submit service requests, download software advisories, and receive notifications about new releases and security alerts. If you require help during enrollment, your Cisco account representative or partner can guide you through asset discovery, coverage validation, and the initial activation steps so there is no gap in protection as your network grows.

Frequently asked questions

• Q: What is included in the Cisco Smart Net Total Care - 3 Year - Service? A: The service provides 24x7 TAC support, hardware replacement options (where applicable), access to software updates and security advisories, proactive network health monitoring, and a unified support experience across eligible Cisco devices for three years.
• Q: Does the service cover both hardware and software? A: Yes. Smart Net Total Care covers eligible Cisco hardware and software under the terms of the contract, delivering integrated support for your entire Cisco estate.
• Q: How do I activate or enroll in the service? A: Activation is usually completed by your Cisco partner at the time of purchase. After activation, coverage is registered in the Cisco Support Portal, where you can manage cases and monitor asset status.
• Q: What kind of uptime can I expect? A: Service levels vary by device type and region, but the program generally includes rapid response times from Cisco TAC and hardware replacement options to minimize downtime for critical outages.
• Q: Can I manage this service internationally? A: Yes, Cisco Smart Net Total Care is designed for global organizations, with regional terms defined in the service contract. Always verify regional coverage with your reseller or Cisco account representative.