Cisco Smart Net Total Care - 3 Year - Service Catalyst 9300l 24p P

The Cisco Smart Net Total Care 3 Year Service for the Catalyst 9300L 24P delivers enterprise-grade protection, predictable budgeting, and fast, reliable support to keep your network performing at its peak. This service package combines hardware and software coverage with proactive monitoring, technical guidance, and access to Cisco’s Technical Assistance Center (TAC). With 8x5 support and Next Business Day hardware replacement, you gain peace of mind knowing that critical issues will be addressed quickly and efficiently, helping you minimize downtime and maximize uptime for mission-critical networks. Designed specifically for Cisco Catalyst 9300L 24P deployments, this plan aligns with complex campus and branch environments, ensuring your switch infrastructure remains secure, current, and optimized for growing business needs.

• Comprehensive multi-layer coverage - This 3 Year Smart Net Total Care plan delivers complete hardware and software support for the Catalyst 9300L 24P, including access to Cisco’s global TAC, diagnostic guidance, and escalation paths. With this breadth of coverage, you can rely on expert assistance for configuration, troubleshooting, and performance optimization across the device lifecycle.
• Fast response times with Next Business Day - The service is built around an 8x5 support model with Next Business Day hardware replacement. This combination minimizes downtime by ensuring replacement parts are shipped promptly and critical outages are addressed with urgent attention, helping you keep your network available for users, applications, and IoT devices.
• Phone support and TAC access - Your team gains direct, prioritized access to Cisco’s Technical Assistance Center for advanced troubleshooting, root-cause analysis, and best-practice guidance. This access reduces mean time to repair (MTTR) and provides expert recommendations for optimal network performance and reliability.
• Software updates and security patches - The plan includes ongoing software updates and security patches for supported Catalyst 9300L 24P platforms. Staying current with software versions helps protect against emerging threats, improves feature compatibility, and ensures your switch operates with the latest Cisco innovations and security controls.
• Peace of mind and lifecycle management - A predictable, contract-based approach to support helps budgeting and procurement, while offering proactive lifecycle insights, asset tracking, and documentation that simplify renewals and compliance. You’ll benefit from structured service levels that align with enterprise demands for uptime, performance, and governance.

Technical Details of Cisco Smart Net Total Care - 3 Year - Service Catalyst 9300L 24P

• Coverage term: 3 years from activation date, including hardware and software support for the Catalyst 9300L 24P series.
• Service levels: 8x5 access to Cisco TAC with Next Business Day hardware replacement to minimize downtime on qualifying issues.
• Supported components: Cisco Catalyst 9300L 24P switches, along with related Cisco technologies covered under Smart Net Total Care terms.
• Portal access: Full access to the Cisco Smart Net Total Care portal for case management, software updates, and technical resources.
• Notes on scope: Exclusions and limitations follow Cisco’s standard Smart Net Total Care terms; consult your Cisco partner or contract administrator for precise coverage boundaries and eligibility.

How to Install Cisco Smart Net Total Care for Catalyst 9300L 24P

Activation and enrollment are designed to be straightforward through your Cisco partner or the Cisco Smart Net Total Care portal. Follow these general steps to ensure your Catalyst 9300L 24P is covered and ready to receive the full benefits of Smart Net Total Care:

• Verify eligibility and purchase - Confirm that the Catalyst 9300L 24P is eligible for Smart Net Total Care and that a 3-year service contract is in place. Coordinate with your Cisco channel partner to finalize the agreement and determine activation timelines.
• Register devices in the portal - Log in to the Cisco Smart Net Total Care portal and register your Catalyst 9300L 24P devices. You’ll typically need the device serial number(s), SKU, and contract details to link the hardware with the service term.
• Submit device details - Provide required information such as device location, network role, and contact points for the on-site or remote support team. This helps ensure accurate case routing and rapid escalation if needed.
• Configure service levels - Confirm the intended service levels (8x5 coverage and Next Business Day replacement) and ensure alerts and notification preferences are set so your team is informed of status updates and critical events.
• Validate access and test - After activation, verify that you can contact the Cisco TAC, access the portal resources, and receive software updates. Run a quick test to confirm remote diagnostics and monitoring are functioning as expected.

Frequently asked questions

• What does Cisco Smart Net Total Care include? - It provides comprehensive hardware and software coverage, access to Cisco’s Technical Assistance Center, software updates, and support services designed to keep Catalyst 9300L 24P devices operating reliably. The plan emphasizes proactive monitoring, rapid issue resolution, and lifecycle management to simplify IT operations.
• What is Next Business Day replacement? - Next Business Day replacement means that, for eligible hardware issues, Cisco will ship a replacement part or device by the next business day after the case is opened and deemed actionable, helping to reduce downtime and maintain network availability.
• Is this service suitable for enterprise networks? - Yes. This 3-year program is designed for enterprises that rely on Catalyst 9300L 24P switches for core campus and edge connectivity, demanding high uptime, strong security posture, and ongoing software improvements.
• Can the contract be extended or transferred? - Contract extension or transfer terms vary by region and partner. Work with your Cisco channel partner to explore renewal options, transfer of ownership, or adjustments to service levels as your network evolves.
• How do I access updates and TAC support? - Software updates are delivered through the Cisco Smart Net Total Care portal, and TAC support is accessed via the same portal or through designated channels provided by your partner. You’ll receive guidance, troubleshooting steps, and escalation paths from Cisco experts as needed.
• What if I need on-site support? - Next Business Day coverage often includes on-site elements for hardware replacement, depending on regional terms and the exact contract. Confirm with your account manager whether on-site support is included in your service level agreement.
• Is Catalyst 9300L 24P specifically required? - The described plan is tailored for Catalyst 9300L 24P hardware; ensure your device model aligns with the supported family under the Smart Net Total Care terms to maximize benefits.