Cisco Smart Net Total Care Combined Support - Extended Service for 9800-L Wireless Controller

With so much depending on your network, even a routine issue can have a major effect on your customers, your employees, and your business profitability. Cisco Smart Net Total Care Combined Support delivers the trusted, end-to-end coverage you need—from the initial purchase of Cisco products to ongoing service and support. This Extended Service for the 9800-L Wireless Controller provides proactive assistance, rapid issue resolution, and ongoing software and hardware updates to keep your wireless foundation resilient, secure, and performing at your best.

• Comprehensive, 24x7 Support and Proactive Monitoring—Gain around-the-clock access to Cisco’s Technical Assistance Center (TAC) and continuous network telemetry. With proactive monitoring, remote diagnostics, and expert guidance, issues are identified and addressed before they impact critical apps, services, or end-user experiences. Coverage extends to the 9800-L Wireless Controller and its associated wireless infrastructure, helping maintain steady performance for business-critical workloads and guest connectivity alike.
• Hardware Replacement and Fault Coverage—When a component fails or a controller requires replacement, this Extended Service helps minimize downtime through defined replacement SLAs. Depending on your terms, replacement parts or a field-replaceable unit can be dispatched promptly to your site or data center, helping you preserve service levels, protect user experience, and shorten outage windows during incidents.
• Software Updates and Entitlements—Stay current with the latest Cisco software releases, security patches, and feature enhancements for the 9800-L Wireless Controller. The service includes entitlement to new software revisions, ensuring your wireless fabric benefits from ongoing improvements, stability, and compliance with evolving security standards.
• Security, Compliance, and Best Practices Guidance—Benefit from ongoing guidance on security hardening, best-practice configurations, and documented reference architectures. The program helps you align your wireless deployment with industry regulations and security frameworks, supporting safer guest access, robust network segmentation, and safer remote access for administrators.
• Simplified Management and Renewal—Consolidate support for the 9800-L and related wireless assets under a single, easy-to-manage contract. The program offers predictable budgeting, streamlined renewals, and a single point of contact for service coordination, making asset lifecycle planning simpler and more efficient.

Technical Details of Cisco Smart Net Total Care Combined Support - Extended Service - Service 9800-L Wireless Controller

The Technical Details section typically reflects the specifications catalog tied to the exact SKU/UPC of your order. The precise hardware and software coverage, response times, coverage windows, and replacement commitments are defined by the specific SKU/UPC associated with your contract. Because the exact SKU/UPC is not provided here, please refer to the vendor specifications for your order to view the complete details. This description highlights the overarching capabilities and benefits, while the exact technical parameters should be retrieved from Cisco’s official specification sheets associated with the relevant SKU/UPC.

how to install Cisco Smart Net Total Care Combined Support for 9800-L Wireless Controller

To onboard and activate the Extended Service for your 9800-L Wireless Controller, follow these recommended steps:

• Step 1: Verify eligibility and obtain the correct Cisco Smart Net Total Care Combined Support Extended Service contract for the 9800-L Wireless Controller, ensuring the SKU/UPC matches your device model and deployment scenario.
• Step 2: Collect device identifiers and metadata, including model name, serial numbers, location, and asset tags, as well as contract details to ensure accurate provisioning and asset tracking in Cisco’s service portal.
• Step 3: Activate the service with Cisco or an authorized partner, linking the 9800-L Wireless Controller to the network coverage contract in the service portal and confirming entitlement access to TAC, software updates, and replacement services.
• Step 4: Configure monitoring and alerting preferences, enable proactive health checks, and validate access to download portals and software entitlement so you can receive updates as they are released.
• Step 5: Complete onboarding verification, review SLA terms, and establish points of contact for ongoing service management, ensuring rapid escalation paths and clear expectations for incident response.

Frequently asked questions

• Q: What is Cisco Smart Net Total Care Combined Support for the 9800-L Wireless Controller?
• A: It is Cisco’s comprehensive, end-to-end service and support program that combines hardware and software coverage, proactive monitoring, access to Cisco's Technical Assistance Center (TAC), and entitlement to software updates for the 9800-L Wireless Controller and related wireless infrastructure.
• Q: What does Extended Service add to the standard Smart Net Total Care?
• A: Extended Service broadens and extends coverage terms, enhances replacement SLAs, and ensures ongoing access to new software releases, security updates, and TAC support for longer periods beyond base terms.
• Q: Does the service include software updates?
• A: Yes. The service includes entitlement to Cisco software updates and security patches for supported devices and software releases, ensuring your 9800-L Wireless Controller stays current with security and feature enhancements.
• Q: What kind of hardware replacement is included?
• A: Hardware replacement and field-replaceable parts are provided according to the service level agreement, minimizing downtime by enabling timely dispatch of replacement units or components when needed.
• Q: How do I activate and manage the service?
• A: Activation is done through Cisco or an authorized partner, linking your 9800-L Wireless Controller to the Smart Net Total Care Combined Support contract via the service portal. You’ll manage entitlements, access TAC, and review ongoing coverage in one place.
• Q: Can I renew the service?
• A: Yes. The service is designed to be renewed in alignment with your network refresh cycles and asset lifecycle. Renewal keeps your coverage active and ensures continued access to support, software updates, and hardware replacements.