Cisco Smart Net Total Care Combined Support - Extended Service with UPoE Service Port, Network Advantage

Protect your Cisco investment with Cisco Smart Net Total Care Combined Support - Extended Service. This comprehensive coverage pairs proactive technical support with continuous hardware and software assurance, helping your network stay reliable, secure, and aligned with evolving business needs. Built for organizations that rely on Cisco’s industry-leading portfolio—from routers and switches to wireless, security, and collaboration solutions—this service delivers rapid access to Cisco experts, guaranteed response times, and flexible coverage across deployment models. With 8x5 support, Next Business Day hardware replacement through a service depot, and Exchange options, you gain predictable uptime, minimized downtime, and improved total cost of ownership. The UPoE (Ultra PoE) service port designation highlights dedicated support for power-over-Ethernet-enabled devices, simplifying management and ensuring critical devices stay powered and connected. Coupled with Network Advantage capabilities, this combined support offers a unified, scalable framework that grows with your network—from initial rollout to expansion and modernization.

• Robust 8x5 support with Next Business Day hardware replacement ensures faster issue resolution and minimal disruption to critical business operations. This extended coverage reduces risk by providing reliable, timely replacements for failed components, so your network remains online when it matters most.
• Depot-based exchange and replacement services streamline hardware updates and fixes. When a part requires replacement, Cisco’s service depot processes expedite shipping, testing, and return, helping you recover quickly without lengthy on-site delays.
• Comprehensive access to Cisco Technical Assistance Center (TAC) and software updates keeps your infrastructure current and secure. Receive expert guidance, proactive diagnostic support, and ongoing software updates that help prevent incidents and improve performance across your Cisco devices.
• UPoE service port readiness and management support acknowledges the needs of UPoE-enabled devices, delivering specialized coverage for power and data requirements. This feature helps simplify cabling, reduce energy costs, and ensure critical endpoints stay powered during service events.
• Value-driven protection for multi-vendor environments and Network Advantage integration enables a unified service experience across your Cisco ecosystem. The combination helps simplify procurement, contract management, and lifecycle planning while enabling seamless upgrades and expansions as your network evolves.

Technicals Details of Cisco Smart Net Total Care Combined Support - Extended Service

• - Get this information from the "specifications" section of the product on the official source using UPC or SKU as reference.

how to install Cisco Smart Net Total Care Combined Support - Extended Service

Activating Cisco Smart Net Total Care Combined Support - Extended Service is designed to be straightforward and integrates with Cisco’s support ecosystem. Follow these practical steps to initiate coverage and ensure you receive the full benefits:

• Verify eligibility and sign in to the Cisco Support Portal with your organization’s credentials. Ensure you have the correct product identifiers (UPC or SKU) ready for registration.
• Register your devices and attach them to a single service contract where possible. This consolidates management, clarifies coverage, and helps you access proactive alerts and software updates more efficiently.
• Choose your service level and delivery preferences. The 8x5 coverage with Next Business Day hardware replacement is designed for mission-critical networks, but you can align terms with your operational requirements and budget.
• Activate proactive monitoring features where available. Enabling automated telemetry and remote diagnostics allows Cisco TAC to detect potential issues before they impact users, speeding up diagnosis and resolution.
• Maintain documentation and renewal schedules. Keep contract numbers, serial numbers, and asset lists up to date so future service requests can be processed quickly and accurately, reducing administrative delays.

Frequently asked questions

• What does Cisco Smart Net Total Care Combined Support include?

  Smart Net Total Care Combined Support provides comprehensive hardware and software coverage, access to Cisco TAC, software updates, and integrated service options such as 8x5 support with Next Business Day hardware replacement. It also includes depot-based exchange and, when applicable, support for UPoE-enabled devices and Network Advantage configurations. The goal is to minimize downtime, optimize device performance, and extend the lifecycle of your Cisco infrastructure.

• What are the response times and service levels with 8x5x Next Business Day?

  The 8x5x Next Business Day service level means you receive business-hours support (8 hours per day, 5 days per week) with hardware replacement or repair dispatched to restore service by the next business day. Exact times can vary by region, product family, and contract specifics, but the intent is rapid on-site or depot-assisted recovery to reduce downtime during critical periods.

• Does this plan include software updates and access to Cisco TAC?

  Yes. The plan usually covers ongoing software updates, security patches, and access to Cisco Technical Assistance Center. This combination helps ensure your devices receive current protections and performance enhancements, while expert guidance supports complex configurations and troubleshooting.

• Is UPoE support a guaranteed part of the coverage?

  UPoE coverage is highlighted as part of the service’s scope when your devices include UPoE-capable hardware. Coverage details for UPoE ports typically include associated support for power and data management, ensuring these critical components are monitored, supported, and serviced as part of the overall plan.

• How do I renew or extend Cisco Smart Net Total Care Combined Support?

  Renewal typically involves reviewing current device inventory, updating contract terms, and extending the coverage to new hardware or software lines as your network expands. Cisco often provides renewal options that align with your budget and projected network growth, with guidance from your account team or portal notifications to simplify the process.

• Can this plan be customized for multi-site or global deployments?

  Yes. Cisco Smart Net Total Care Combined Support is designed to accommodate multi-site and global environments. You can tailor the contract to cover multiple locations, various device groups, and regional support requirements, ensuring consistent service levels and a unified experience across your entire network footprint.