Description
Protect and maximize the value of your Cisco ASA 1140 1U appliance with the Cisco Smart Net Total Care Extended Service. This comprehensive three‑year service delivers reliable hardware replacement, expert technical support, and proactive network insight to keep your security edge strong and your operations uninterrupted. Designed for mid‑to‑large deployments that demand high availability, this extended service is a smart investment that lowers downtime, speeds problem resolution, and simplifies ongoing management of your ASA security platform.
- 3-year coverage with 8x5x Next Business Day (NBD) hardware exchange, ensuring rapid remediation of hardware issues to minimize downtime.
- Parts replacement included as part of the service, so identified components are replaced promptly to maintain appliance readiness and performance.
- Access to Cisco Technical Assistance Center (TAC) and trusted technical resources, providing expert guidance for configuration, troubleshooting, and escalation when needed.
- Proactive health monitoring and asset management via the Smart Net Total Care portal, delivering proactive alerts, diagnostics, and actionable insights for better visibility and planning.
- Specifically tailored for the Cisco ASA 1140 1U security appliance, helping you protect your investment, optimize uptime, and reduce total cost of ownership through predictable support and coverage.
Technical Details of Cisco Smart Net Total Care Extended Service
- Service type: Extended service contract that combines hardware replacement, technical support, and proactive monitoring.
- Coverage duration: 3 years from the contract start date.
- Response and delivery: 8x5x Next Business Day hardware exchange to expedite replacement of failed components.
- Included support channels: Access to Cisco TAC for remote assistance, guidance, and escalation as needed.
- Asset management: Enrollment in the Smart Net Total Care portal for real‑time asset tracking, alerts, and proactive health checks.
- Appliance focus: Applies to Cisco ASA 1140 1U security appliance and compatible related hardware components under the contracted scope.
- Value proposition: Reduces risk of unexpected downtime, accelerates issue resolution, and improves total cost of ownership with predictable service outcomes.
How to Install Cisco Smart Net Total Care Extended Service
Activation and enrollment for Cisco Smart Net Total Care Extended Service is designed to be streamlined and reseller‑friendly. Below are practical steps to get coverage in place and begin leveraging the service benefits for your ASA 1140 1U appliance.
Step 1: Verify eligibility and purchase
Confirm that your Cisco ASA 1140 1U device is eligible for Smart Net Total Care Extended Service and finalize the purchase with an authorized Cisco reseller or Cisco account representative. Ensure you have the exact device serial numbers, model details, and the contracted period clearly defined to avoid gaps in coverage.
Step 2: Gather device identifiers
Collect the hardware details that Cisco requires to associate the service with your specific equipment. This typically includes the device serial number, product ID, and any related SKU information. Prepare a list of all ASA 1140 units covered under the contract if you are provisioning service for a fleet.
Step 3: Register the service and device in the Cisco support ecosystem
Log in to the Cisco support portal or work with your reseller to attach the extended service contract to each device. During this step, you’ll link your ASA 1140 1U appliance(s) to the Smart Net Total Care program, enabling access to TAC, diagnostics, and the customer portal.
Step 4: Activate the Smart Net Total Care portal and alert preferences
Once registered, activate the Smart Net Total Care portal for asset insights, proactive health checks, and notification settings. Configure alerts for threshold events, upcoming renewals, warranty changes, or coverage status so your IT team can respond proactively rather than reactively.
Step 5: Confirm coverage and establish escalation paths
Review the coverage details to ensure alignment with your service level expectations. Establish internal escalation paths and contact points so Cisco TAC can route issues appropriately and responders have visibility into device location, role, and business impact.
Step 6: Perform a post‑activation health review
After activation, conduct a quick health review of the ASA 1140 1U to verify firmware versions, current configurations, and key security policies. This step helps maximize the value of proactive diagnostics and ensures your security posture remains robust from day one of the extended service period.
Frequently asked questions
Q: What does Cisco Smart Net Total Care Extended Service include for the ASA 1140 1U?
A: The service provides three years of coverage that includes hardware replacement via 8x5x Next Business Day, parts replacement, access to Cisco TAC, and proactive monitoring through the Smart Net Total Care portal. It is designed to protect your ASA 1140 1U investment, minimize downtime, and deliver ongoing support for hardware and issue resolution.
Q: Does this service cover software updates and upgrades?
A: Yes, software updates and entitlement for supported firmware across the covered device are typically part of Smart Net Total Care. Access to the portal and TAC assistance can help you apply approved updates and firmware upgrades within the product’s supported lifecycle. Specific terms may vary by contract and device, so review your agreement for detailed software coverage.
Q: Is the service available worldwide or limited to certain regions?
A: Coverage terms vary by contract and the purchasing reseller. Cisco Smart Net Total Care is commonly available in multiple regions through authorized partners, but it’s important to confirm geographic coverage, service hours, and any regional limitations with your seller or Cisco account team when you purchase.
Q: How do I renew or extend the service after the initial 3 years?
A: Renewal processes are typically handled through the same Cisco channel used for purchase. Your reseller or Cisco account manager can guide you through the renewal options, pricing, and any required device inventory updates to ensure seamless continuity of coverage.
Q: What happens if a device fails under the extended service?
A: In the event of a hardware failure, you can initiate a service request through the Cisco TAC. The contract ensures expedited hardware exchange within the 8x5x Next Business Day window, and parts replacement is included. Smart Net Total Care also provides proactive diagnostics to help prevent failures where possible.
Q: How does the proactive monitoring in Smart Net Total Care help my network?
A: Proactive monitoring continuously analyzes device health, configurations, and policy effectiveness. It delivers alerts and insights to help you address issues before they impact users, plan maintenance windows, and optimize security configurations for your ASA 1140 1U deployment.
Q: Can I manage multiple devices under one Smart Net Total Care contract?
A: Yes. It’s common to cover a fleet of Cisco devices under a single multi‑unit contract. Your reseller or Cisco account team can tailor the scope to include all ASA 1140 units and any related hardware that falls under the same warranty and service agreement.
Q: What is the best practice for getting started with the portal after activation?
A: Best practices include configuring alert preferences to reflect your network’s critical paths, tagging devices by location and role, validating inventory data, and setting automated maintenance reminders. Regularly reviewing the portal dashboards helps you track progress, identify trends, and plan for firmware updates or hardware refreshes in a controlled manner.
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