Cisco Smart Net Total Care - Extended Service - 3 Year - Service 1gt, 4p 10/25g

CiscoSKU: 5991449

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Sale price$1,412.45

Description

Deliver robust protection for your Cisco investments with Cisco Smart Net Total Care Extended Service. This 3-year service plan combines reliable hardware replacement, timely software updates, and expert technical support to keep your network running smoothly. Designed for businesses deploying high-performance 1-gig, 10-gig, and 25-gig infrastructure, this extended service delivers predictable assistance, peace of mind, and proactive coverage across your Cisco devices. With 8x5 support and Next Business Day (NBD) exchange for parts, you gain fast access to the resources you need, when you need them, helping you minimize downtime, reduce risk, and optimize network reliability.

  • Comprehensive 3-year coverage: Protect your Cisco hardware and software investments with an extended service plan that covers critical components over a multi-year horizon. This reduces unplanned repair costs and provides budgeting predictability for network maintenance.
  • 8x5 technical assistance with Next Business Day exchange: Access qualified Cisco engineers during standard business hours, with rapid hardware replacement services to minimize downtime. Next Business Day exchange ensures that urgent issues are addressed promptly, keeping critical networks online.
  • Parts replacement for dependable efficiency: The service includes replacement parts as needed, so your devices stay up-to-date and functional without lengthy service interruptions. This minimizes operational disruption and accelerates restoration of service levels.
  • Software updates, access to TAC, and resources: Stay current with the latest firmware and software releases, security advisories, and access to Cisco’s Technical Assistance Center (TAC) resources. Leverage knowledge bases, documentation, and expert guidance to optimize configurations and performance.
  • Simple contract management and scalable coverage: A single, streamlined plan that scales with your evolving network. The extended service reduces complexity in procurement and administration while offering consistent service levels across multiple devices and locations.

Technical Details of Cisco Smart Net Total Care - Extended Service - 3 Year - Service 1gt, 4p 10/25g

  • Service type: Cisco Smart Net Total Care - Extended Service, 3-year plan for hardware and software support.
  • Duration: 3 years from the date of purchase or activation, providing long-term coverage for eligible Cisco equipment.
  • Coverage scope: Hardware components (including replacement parts) and software updates/releases for covered Cisco devices, including 1G, 4p 10/25g interfaces as applicable to the specified equipment.
  • Service levels: 8x5 technical support with Next Business Day (NBD) exchange for eligible parts. Access to Cisco TAC during covered hours for assistance with configuration, troubleshooting, and optimization.
  • Inclusions: Parts replacement, firmware and software updates, product advisories, and ongoing access to Cisco support resources and knowledge base.
  • Eligibility and activation: Requires eligible Cisco devices and a valid service contract. Device registration and activation through Cisco’s support portals or approved partners may be required.
  • Geographic coverage: Global availability where Cisco support infrastructure is established and service entitlements are supported, with regional variations in response times if applicable.

How to install Cisco Smart Net Total Care - Extended Service - 3 Year - Service 1gt, 4p 10/25g

Installing or activating Cisco Smart Net Total Care Extended Service is typically handled through your Cisco account, authorized reseller, or your organization’s IT procurement team. The following steps provide a clear, high-level workflow to get you up and running with this extended coverage:

  • Confirm eligibility and device list: Ensure your Cisco devices are eligible for Smart Net Total Care and compile a comprehensive list of covered hardware and software components, including model numbers and serials where possible.
  • Obtain service entitlement: Acquire the Extended Service contract for the 3-year term. This may require a formal purchase order or contract amendment through your Cisco account representative or authorized partner.
  • Register devices in the service portal: Log in to the Cisco support portal or the partner portal specified by your supplier and register each device that will be covered. Accurate device details help ensure correct entitlements and faster incident routing.
  • Verify contact and regional settings: Confirm primary contact details, escalation contacts, and preferred support regions. Proper routing ensures that issues are directed to the right TAC teams and that you receive timely notifications about advisories and software updates.
  • Review service terms and SLAs: Familiarize yourself with the service levels, response times, and exchange procedures. Understand how Next Business Day exchanges are triggered and what you should do if a replacement is required.
  • Coordinate installation and monitoring: If your environment supports proactive monitoring, coordinate with Cisco or your partner to enable monitoring and alerting features. This helps you stay ahead of potential issues and plan maintenance windows effectively.
  • Document asset relationships: Maintain an up-to-date inventory mapping of devices to locations, IP addresses, and owners. Clear documentation simplifies incident management and contract audits.

Frequently asked questions

  • What is Cisco Smart Net Total Care - Extended Service? It is a multi-year service plan that provides hardware and software support for Cisco devices, including parts replacement, software updates, and access to Cisco TAC. The Extended Service variant spans a 3-year term and typically includes 8x5 support with Next Business Day exchanges for eligible components.
  • What does 8x5 support mean? 8x5 support indicates technical assistance during standard business hours on weekdays. For urgent issues, Cisco and the service partner will coordinate rapid response in alignment with the service agreement. Hardware exchanges are designed to minimize downtime and restore service quickly.
  • What is a Next Business Day (NBD) exchange? NBD exchange is a fast hardware replacement service where a replacement part or unit is shipped or presented the next business day after a service incident is opened and approved. This minimizes downtime and helps keep critical networks online.
  • How do I enroll and activate the extended service? Enrollment typically involves purchasing the Extended Service contract, registering eligible devices in the official Cisco support portal or through your authorized partner, and confirming contact details and coverage regions. Activation aligns with the contract terms and delivery of entitlements.
  • What should I expect in terms of coverage and maintenance? Expect coverage for eligible Cisco hardware and software updates, access to TAC resources, and parts replacement when necessary. Regular software updates help maintain security and performance, while proactive support resources assist with optimization and troubleshooting.

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