Cisco Smart Net Total Care - Extended Service - 3 Year - Service

The Cisco Smart Net Total Care - Extended Service - 3 Year - Service is an essential support solution for businesses that rely on Cisco networking equipment. This comprehensive service plan is tailored to provide peace of mind, ensuring that your network infrastructure remains operational and efficient. With a focus on reliability and support, this service is perfect for organizations that prioritize high availability in their networking solutions.

• Comprehensive Coverage: Receive 8 x 5 support, providing your business with up to 40 hours of technical assistance each week. This ensures that your networking issues are addressed promptly, minimizing disruption to your operations.
• Next Business Day Exchange: In the unfortunate event of a hardware failure, the service guarantees next business day exchange for your Cisco equipment. This swift replacement process helps maintain continuous network functionality.
• Parts Replacement Service: Enjoy peace of mind with included parts replacement services. This feature allows you to efficiently manage equipment failures without incurring unexpected costs.
• Predictable Total Cost of Ownership: With this service plan, businesses can effectively manage their budgets. The predictable costs associated with maintenance and support help avoid unexpected expenses, making financial planning easier.
• Expert Technical Support: Gain access to Cisco’s extensive technical support resources. Benefit from troubleshooting assistance and expert advice, helping your team resolve issues quickly and efficiently.

Technical Details of Product

• Service Type: Extended Service
• Duration: 3 Years
• Support Hours: 8 x 5 (40 hours per week)
• Exchange Method: Next Business Day
• Service Features: Parts replacement service, Technical support

How to Install

Installing the Cisco Smart Net Total Care - Extended Service is a straightforward process. Follow these steps to activate your service:

1. Ensure you have an active Cisco device covered under this service plan.
2. Log in to your Cisco account on the Cisco website.
3. Navigate to the Service Contracts section and select the option to add services.
4. Choose the Cisco Smart Net Total Care package and follow the prompts to complete your purchase.
5. Once your service is activated, you will receive a confirmation email detailing your coverage and support options. Keep your contract number handy for any future support requests.

Frequently Asked Questions

• What does the 8 x 5 support mean? The 8 x 5 support means that you will have access to technical support for 8 hours each day, 5 days a week, excluding holidays.
• How quickly can I expect parts replacement? If a hardware failure occurs, you can expect the replacement parts to arrive by the next business day, minimizing downtime for your network.
• Is there a limit to the number of replacements covered under this service? There are no predefined limits to the number of replacements, as long as the equipment is covered under your service contract and the failures are due to normal operating conditions.
• Can I upgrade my service plan later? Yes, you can upgrade your service plan at any time. Contact Cisco support for assistance with upgrading your contract.
• What happens if I need support outside of the 8 x 5 hours? For support outside of the 8 x 5 hours, you may need to consider adding an additional service plan or contacting Cisco for further options.