Cisco Smart Net Total Care - Extended Service - 3 Year - Service Catalyst 9300l 48p P

CiscoSKU: 5699556

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Sale price$2,074.97

Description

Cisco Smart Net Total Care Extended Service delivers enterprise-grade protection for your network infrastructure, combining proactive support, hardware replacement, and software maintenance in a single, easy-to-manage plan. Specifically designed for the Catalyst 9300-48P switch family, this 3-year service ensures you’re covered for critical incidents, firmware updates, and ongoing reliability—so your business stays online, impedance-free, and resilient against unexpected downtime. With 8x5 technical support and Next Business Day exchange, you gain rapid access to Cisco’s expertise and replacement hardware when you need it most, minimizing the impact of failures and keeping your network performing at peak levels. This service is the ideal companion for any organization that depends on steady, secure, and scalable switching for campus environments, branch offices, or data-center edge networks.

  • Comprehensive coverage with rapid response: 8x5 technical support backed by Next Business Day hardware exchange to minimize downtime during incidents.
  • Fast, reliable hardware replacement: Exchange service included so eligible failed components are replaced promptly, keeping your network online.
  • Software maintenance and updates: Access to Cisco software updates, patches, and firmware recommendations as part of the service, helping protect against vulnerabilities and performance issues.
  • Single point of accountability: One seamless agreement that covers hardware, software, and technical support, simplifying procurement and administration.
  • Easy activation and ongoing management: Simple activation, registration, and management through Cisco’s service portals, with clear service levels and incident tracking.

Technical Details of Cisco Smart Net Total Care Extended Service - 3 Year

  • Service Type: Extended Service covering hardware and software support for Cisco Catalyst 9300-48P devices.
  • Duration: 3 Years from the date of activation, with defined renewal options to maintain continuous protection.
  • Support Coverage: 8x5 technical support with Next Business Day exchange for eligible hardware components.
  • Replacement and Parts: Exchange-based hardware replacement; parts and replacement services included under the plan where applicable.
  • Delivery of Updates: Access to Cisco software updates, patches, and recommended firmware guidance to keep devices secure and up-to-date.
  • Scope of Support: Services applicable to the Cisco Catalyst 9300-48P product family and related compatible components as defined by Cisco.

How to Install Cisco Smart Net Total Care Extended Service

  • Confirm eligibility and device details: Verify your Catalyst 9300-48P unit(s) and collect serial numbers and model information for accurate service registration.
  • Acquire the Extended Service: Purchase the 3-year Smart Net Total Care Extended Service through Cisco or an authorized channel partner and obtain your activation details.
  • Register the service: Activate and attach the Extended Service to your Cisco account and the corresponding device serials via the Cisco portal or partner portal.
  • Configure incident reporting: Set up notification preferences and incident routing so Cisco TAC can respond quickly when issues arise.
  • Monitor and manage: Use the Cisco service portal to view case history, track replacements, and ensure continued compliance with service terms.

Frequently asked questions

  • Q: What is included in the Cisco Smart Net Total Care Extended Service for Catalyst 9300-48P?
  • A: The service includes 8x5 technical support, Next Business Day hardware exchange, hardware parts replacement where applicable, and access to Cisco software updates and patches for the Catalyst 9300-48P family over a 3-year term.
  • Q: How does the Next Business Day (NBD) exchange work?
  • A: When a covered hardware component fails and qualifies for replacement, Cisco ships a replacement part or device to your site by the next business day, reducing downtime and helping maintain network continuity.
  • Q: Can software updates be applied automatically with this service?
  • A: Software updates and patches are provided as part of the service, and you are guided on how to apply them. Your environment may require scheduling maintenance windows and coordination with IT staff or your partner.
  • Q: Is this service limited to a single device?
  • A: The Extended Service is designed for the Catalyst 9300-48P family and related compatible components; coverage can be extended to additional devices within the same procurement if specified in the service contract.
  • Q: How do I activate and manage this service?
  • A: Activation is completed through Cisco’s service portals or through an authorized partner. You register the service to your Cisco account, attach it to the device(s), and you can manage incidents, replacements, and updates from the portal.

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