Description
Keep your Cisco network at peak performance with Cisco Smart Net Total Care Extended Service. This 3-year, service-only contract is specifically tailored for environments leveraging four 10-Gigabit interfaces, delivering predictable budgeting, rapid issue resolution, and ongoing access to Cisco’s trusted technical resources. With 8x5 support and Next Business Day exchange for parts, you gain peace of mind that your core infrastructure will stay available and up-to-date while you focus on delivering business outcomes. The arrangement emphasizes proactive maintenance, streamlined administration, and dependable service coverage without the need to purchase additional hardware. Whether you’re protecting a data center spine, campus network, or edge deployments, this extended service provides a steady foundation for reliability and growth.
- Predictable Total Cost of Ownership (TCO): A fixed, long-term service contract helps you forecast maintenance spend, avoid surprise repair costs, and align network budgets with business plans. With a 3-year term, you can plan upgrades and expansions with confidence, knowing reliable support is in place throughout the lifecycle of your 4 x 10G deployment.
- 8x5 Support with Next Business Day Exchange for Parts: Benefit from consistent business-hour assistance and rapid hardware part replacement when needed. The exchange service minimizes downtime by delivering timely parts to keep your network running smoothly, so critical services stay online when it matters most.
- Service-Only Coverage (No Hardware Included): This Extended Service focuses on proactive support, coverage, and access to Cisco resources without bundling additional hardware. It’s an efficient option for organizations that already manage their own hardware procurement while seeking dependable service-level assurance and expert guidance.
- Optimized for 4 x 10G Deployments: Designed to support networks that use four 10-Gigabit interfaces, ensuring your high-speed connections remain covered by expert assistance. This makes it an excellent fit for data centers, high-performance campuses, and core/aggregation layers requiring robust, scalable protection across multiple 10G links.
- Access to Cisco TAC and Resources: Gain access to Cisco’s Technical Assistance Center (TAC) and the wealth of Cisco knowledge, updates, and best practices. This ensures you receive professional guidance, firmware and software advisories, and technical recommendations to maintain security and performance across your covered devices.
Technical Details of Cisco Smart Net Total Care - Extended Service - 3 Year - Service Only, 4 X 10g
- Service type: Extended service contract (SNTC) – Service Only
- Term: 3 years
- Coverage scope: Service-only coverage; no hardware included in the contract
- Support window: 8x5 support with Next Business Day exchange for parts
- Parts coverage: Replacement parts included under exchange terms (physical components)
- Electronic coverage: Electronic entitlement and access to Cisco resources and updates where applicable
- Network applicability: Suited for environments with up to four 10-Gigabit interfaces (4 x 10G)
- Customer benefits: Proactive maintenance guidance, TAC access, and ongoing support to minimize downtime
How to install Cisco Smart Net Total Care - Extended Service - 3 Year - Service Only, 4 X 10g
- Step 1 – Gather essential identifiers: Collect device serial numbers, SKU/UPC (if available), and original purchase details for all covered equipment. Having these handy ensures a smooth activation process and accurate coverage mapping.
- Step 2 – Activate the service: Log into your Cisco account or work with your authorized partner to activate the Smart Net Total Care Extended Service. Use the activation portal to initiate the 3-year coverage for the devices that utilize 4 x 10G interfaces.
- Step 3 – Associate coverage with devices: Link the service to the specific devices by serial numbers. Verifying coverage against each unit guarantees Next Business Day exchanges and 8x5 support are correctly applied to the intended hardware and ports.
- Step 4 – Confirm terms and assets: Review the service terms, shipping addresses for exchanges, contact points, and any escalation paths. Confirm that the 8x5 support window and exchange terms match your operational hours and RPO/RTO requirements.
- Step 5 – Document and store credentials: Save all activation details, contract numbers, and support contacts in a central repository. This makes renewals straightforward and ensures your team can access service information when needed.
- Step 6 – Plan for updates and TAC engagement: If software advisories or firmware updates are relevant to your covered devices, coordinate with Cisco TAC to align maintenance windows and deployment timing, keeping your network secure and performing at best-in-class levels.
Frequently asked questions
- What is Cisco Smart Net Total Care - Extended Service? It is a 3-year, service-only coverage designed to provide reliable access to Cisco technical resources, 8x5 support, and Next Business Day exchange for parts, helping to protect your network’s uptime and performance for devices with 4 x 10G interfaces.
- Does this contract include hardware? No. This is a service-only contract. Hardware is not included; it provides support, coverage, and access to Cisco resources to maintain and service your existing equipment.
- What are the support hours and response times? The plan includes 8x5 support, with Next Business Day exchange for parts. This means business-day assistance with rapid hardware replacement to minimize downtime, depending on the specific service levels in your agreement.
- Is this suitable for networks with more than four 10G ports? The description indicates suitability for networks deploying 4 x 10G; if your environment exceeds four 10G interfaces, please consult with your Cisco account representative to confirm coverage scope or consider a tailored service option.
- How do I activate or renew the service? Activation typically occurs through your Cisco account or via an authorized partner. Renewals are managed through your account, partner, or Cisco representative; they will guide you through terms, pricing, and coverage continuation.
- What benefits does TAC access provide? TAC access gives you direct access to Cisco’s technical experts for troubleshooting, guidance, and best-practice recommendations aimed at maintaining network reliability and security across covered devices.
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